Hotel Front Desk Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Compensation:

$50,000

Responsibilities:

Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints Gather financial information and generate occupancy reports for the general manager Lead operations at the front desk and make sure guests have an exceptional stay Make sure to adhere to the front desk budget and put in orders for office supplies as needed

Qualifications:

Hospitality experience of at least 1 year is required for this role 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry High school diploma or equivalent certification required (GED) Showcase exceptional multitasking, communication, and management skills Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired About Company Welcome to our hotel in Middletown, PA, just 20 minutes from Hersheypark and minutes from Harrisburg International Airport! Conveniently located near the state capital of Harrisburg, we offer easy access to government offices and downtown attractions. Our hotel is the perfect base to explore Pennsylvania's best attractions. Enjoy thrilling rides at Hersheypark, exciting events at the Giant Center, and the Pennsylvania Farm Show Complex & Expo Center.