Front Desk Supervisor

Front Desk Supervisor Location:

Holiday Inn -

Keystone Hospitality LLC Job Type:

Full-Time Position Overview We are seeking an experienced and motivated Front Desk Supervisor to lead all Front Desk operations. This is a hands-on leadership role responsible for supervising the Front Desk team across all shifts, ensuring exceptional guest service, accurate billing, strong enrollment performance, and consistent guest satisfaction. This position operates on a rotating schedule including morning, evening, occasional overnight shifts, weekends, and holidays as needed to support a 24-hour hotel operation. The Front Desk Supervisor sets the tone for service excellence, accountability, and professionalism at the Front Desk. Key Responsibilities Supervise daily Front Desk operations and lead the team across all shifts Ensure outstanding guest service and a welcoming, professional environment at all times Drive guest satisfaction scores and Reward/loyalty enrollment goals Train, coach, and support Front Desk Agents to maintain high performance standards Oversee scheduling and ensure proper coverage for all shifts Manage room inventory, rate accuracy, and support revenue optimization efforts Ensure accuracy in billing, payments, and audit procedures Handle guest concerns and service recovery in a timely and professional manner Assist with Night Audit duties and troubleshooting front office systems as needed Communicate effectively with housekeeping, maintenance, and other departments regarding VIPs, groups, and special requests Maintain a clean, organized, and secure Front Desk environment Ensure compliance with all safety, sanitation, and company policies Requirements 1-2 years of supervisory experience preferred (hospitality strongly preferred) 1-2 years of customer service experience required Strong attention to detail and accuracy in all aspects of work Ability to meet guest satisfaction and enrollment performance goals Strong leadership, communication, and problem-solving skills Comfortable working in a fast-paced, 24-hour hotel environment Must be able to work rotating shifts including mornings, evenings, nights, weekends, and holidays Must be able to pass required drug screening and background checks Computer proficiency and ability to learn hotel systems quickly Physical & Work Requirements Ability to stand for long periods of time Ability to lift up to 30 lbs when needed Frequent interaction with guests in a busy front desk environment What We're Looking For A dependable, detail-oriented leader who takes ownership of the Front Desk operation, leads by example, and is committed to delivering exceptional guest experiences while meeting operational and performance goals.

Job Type:

Full-time Work Location:

In person