The Grille Manager - FT

The Grille Manager - FT Bear Creek Mountain Resort - 3.6 Macungie, PA Job Details Full-time 2 days ago Benefits Paid jury duty AD&D insurance Paid holidays Disability insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Referral program Qualifications Revenue growth Kitchen health and safety standards Customer communication Food service health code compliance Sales ServSafe Talent acquisition platforms ATS Conflict management Payroll systems (technically supported) Productivity software Managing food service teams POS systems Time & attendance systems Full Job Description

WHAT WE ARE LOOKING FOR

The Grille Manager is a guest service focused individual with the ability to drive top-line revenue, help create a positive, memorable experience for guests and staff. The successful team member will be a service focused individual with a strong floor presence and able to help lead teams as well as work individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Grille team by leading the team to create an exceptional dining experience throughout the meal from arrival to departure, ensuring the experience and quality of food.

WHAT WE EXPECT FROM YOU

Leadership and Team Engagement:

Promote and foster a culture of team member engagement and active communication throughout the resort Set clear expectations for team; work collaboratively, motivate the team and build trust and accountability to foster team engagement and achieve department goals Communicate clearly and professionally, actively listen and openly share information Identify issues and take appropriate action to correct or improve

Operations Management:

Ensure smooth and efficient service delivery to our guests, ensuring a high-quality experience; maintain a visible and consistent presence on service floor actively engaging with guests Drive top-line revenue through special dinners, entertainment and culinary events, and hospitality offerings Oversee all aspects of front of the house operations maintaining high standards of food quality, presentation and cleanliness and creating an inviting environment Proactively prevent or resolve guest concerns in a timely manner Maintain appropriate inventory levels for supplies and beverages Oversee maintenance and operation of restaurant equipment Gather guest feedback and implement improvements as necessary Ensure health and safety standards are met Assure liquor regulations are followed Support other

Food and Beverage Departments Team Member Development and Coaching:

Lead and mentor department team; provide coaching and development to support growth, performance improvement and succession planning Develop and deliver training programs for staff, focusing on safety, efficiency, and guest service Do workforce planning, hiring, onboarding, training and scheduling following established procedures based on budget, and operational needs

Budgeting & Financial Oversight:

Develop and manage the department budgets, ensuring cost control and operational efficiency working closely with the department and training on efficiency, labor controls, projects, and planning Monitor expenditures and identify/implement changes related to equipment and staffing and implement processes to ensure quality, improve efficiency and cost savings Identify opportunities for team members to assist and improve efficiencies throughout the department

Guest Experience & Resort Collaboration:

Prioritize service excellence with team members and guests to enhance the team member and guest experience Work collaboratively with other departments to enhance guest experience. Other duties and responsibilities as assigned by Manager

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day; ensure unresolved incidents are reported to Manager/Supervisor Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Understand emergency procedures and be able to apply them when necessary Report any incidents, property damage or injuries immediately to Manager/Supervisor Support Southern Management's Mission, Vision, and Values; comply with BCMR and SMC policies and procedures

Requirements:

QUALIFICATIONS

Proven experience in a high-volume outlet demonstrating driving top-line revenue, strong leadership, problem-solving, and decision-making skills Proven ability to manage restaurant front of house staff 3 - 5 years restaurant management experience RAMP and Serve Safe Certified (or within 90 days) Associates degree preferred Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS

Strong leadership skills Strong customer service and sales skills Excellent communication and interpersonal skills Demonstrated experience managing conflict Strong written and verbal communication skills Organized and detail oriented Excellent time management skills Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction Technical knowledgeable or competency in necessary systems and software: Microsoft Office, Payroll, Time and Attendance, Recruiting software, restaurant related software, and POS systems

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS

PHYSICAL DEMANDS Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling). Alternate Sit/Stand or Walk at Will Climbing Ramps/Stairs Communicating Verbally Crouching Far Visual Acuity Fine Manipulation Gross Manipulation Hearing Requirements One-on-one (in person) Group or conference (in person)

Telephone Keyboarding Kneeling Lifting/Carrying:

up to 25 pounds

Near Visual Acuity Pushing/Pulling:

Reaching At/Below Shoulder Level Reaching Overhead Standing/Walking Stooping

ENVIRONMENTAL CONDITIONS

Noise Intensity Level:

Moderate Indoor /

Restaurant Environment Req Benefits:

Bear Creek offers loads of discounts and privileges for our team members. Skiing and snowboarding Free rentals

• Free lesson
• Free snow tubing
• Referral Bonus Program Discounted tickets for Bear Creek events and activities Discounts on items from the Hotel gift shop and Slopeside Sports retail store Discounts at the Spa Discounts at our Restaurants
• 1 Employee Benefit Pass to ski and snowboarding at a reduced price Discount programs with outside companies
• Some restrictions apply based on availability and season.

Full-time status team members are eligible for additional benefits that add significant dollars to your total compensation package and greatly improves your life. A choice of Health, Dental and Vision insurance for you, your spouse and/or eligible children at a remarkably low cost Company paid Group Term Life and AD&D Insurances Traditional and

ROTH 401

(k) with Company contribution A generous paid time off program with paid holidays, bereavement, funeral and jury duty Continuing education You can customize your package to include Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on team member status. All benefits are subject to change or cancellation at any time.

Additional Details :

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