Front Desk Supervisor

Job Overview We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our guest services team at a vibrant resort environment. In this pivotal role, you will oversee daily front desk operations, ensuring exceptional guest experiences from check-in to check-out. Your leadership will help foster a welcoming atmosphere, uphold high standards of hospitality, and coordinate with various departments to deliver seamless service. This position offers an exciting opportunity for a motivated hospitality professional to showcase their management skills and passion for guest relations. Must be available to work nights and weekends. Duties Supervise front desk staff, providing training, guidance, and support to ensure outstanding customer service. Manage guest check-in and check-out procedures efficiently while maintaining a friendly and professional demeanor. Handle guest inquiries, complaints, and special requests with promptness and positivity, ensuring guest satisfaction. Oversee the operation of multi-line phone systems and ensure phone etiquette standards are consistently met. Coordinate with housekeeping, maintenance, and other departments to resolve guest issues swiftly and effectively. Conduct night audits to reconcile daily financial transactions and prepare reports for management review. Maintain accurate records of reservations, guest profiles, and billing information while adhering to privacy policies. Cover any front desk shifts that are necessary due to busy season or call offs Learn basics of Bistro restaurant to include taking orders, Starbucks, making drinks Requirements Proven experience in hospitality management or hotel front desk operations, with a strong focus on guest services. Knowledge of hotel management systems and proficiency in handling multi-line phone systems. Excellent customer service skills combined with strong communication abilities and phone etiquette expertise. Previous experience with night audit procedures is preferred but not mandatory; training will be provided if necessary. Demonstrated leadership skills with the ability to motivate a team in a fast-paced environment. A background in resort or hotel experience that emphasizes guest relations and hospitality excellence. Join us as a Front Desk Supervisor where your enthusiasm for hospitality will shine! Be part of a dynamic team dedicated to creating memorable experiences for every guest while advancing your career in the thriving hospitality industry.

Pay:

From $17.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Vision insurance Application Question(s): Are you available on weekends?

Experience:

Hotel:

1 year (Required) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person