Guest Service Supervisor/Front Office Supervisor

The Fairfield Inn and Suites Pittsburgh Downtown is looking for an experienced Guest Service Supervisor. Join our outstanding management team and be part of this exciting opportunity in the Pittsburgh market. This person will assist with overseeing all front office responsibilities and will have a passion and dedication to guest service.

Responsibilities Include:

Assist the Front Office Manage with the daily supervision of the team including staffing, training, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Perform all front office job duties and be available for all desk shifts. Contribute to and ensure a positive culture for all team members of the hotel. Check and control room reservations, front office systems and supplies inventory. Communicate with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Attend meetings to obtain and disseminate pertinent information. Perform room inspections throughout guest floors. Assists in check in/ check out of guests or any related guest service activity. Perform other duties as requested. For example, special requests from guests. Participates in Manager on Duty program requiring weekend stay over, constant monitoring throughout hotel and trouble shooting problems.

Job Skills:

Excellent customer service and computer skills. Thorough organization and supervisory skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation. Ability to analyze complex statistical data and make judgments accordingly. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to resolve conflicts.

Education:

Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred.

Experience :

Minimum of two years' experience as Assistant Guest Service Manager or Senior Lead.

Job Type:

Full-time Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person