Hotel Front Desk Supervisor $16-$16.50/hr (FT/PT Available)

Hotel Front Desk Supervisor $16-$16.50/hr (FT/PT Available) Hyatt House Pittsburgh/South Side Pittsburgh, PA Job Details Part-time | Full-time $16.00 - $16.50 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Team supervision Driver's License Bar Mail management Mail processing Full Job Description Valid drivers license required. We are looking for someone that have a passion to serve others! Supervising the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference in addition to handling guest issues and training/supervisor the front desk in the absence of the manager. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Supervisor you have the responsible to give our guests the best hospitality experience they can have by: Dealing with guest issues. Supervisor the staff in the absences of management. Flexible availability and able to cover some call-offs if need be. Assisting guests efficiently, courteously and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures as required by Concord Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Cross train in H Bar, and operate as needed (tipped position) Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Job Types:

Full-time, Part-time Pay:

$16.00 - $16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Ability to

Commute:

Pittsburgh, PA 15203 (Required) Ability to

Relocate:

Pittsburgh, PA 15203: Relocate before starting work (Required)

Work Location:

In person