Short-Term Rental Operations & Guest Experience Manager

We are seeking a detail-oriented and customer-focused Short-Term Rental Operations & Guest Experience manager to oversee the day-to-day operations of vacation rental properties listed on platforms such as Airbnb, Vrbo, and Booking.com, while utilizing Hostaway as the primary property management system (PMS). This role is responsible for creating and optimizing listings, coordinating guest communications, managing bookings, and ensuring an exceptional guest experience while maximizing occupancy and revenue. Key Responsibilities Listing Management Create, update, and optimize property listings across multiple booking platforms. Monitor pricing, availability, and seasonal promotions. Ensure listings remain accurate, competitive, and compliant with platform policies. Guest Communication Respond promptly to guest inquiries, booking requests, and reviews. Manage guest check-in and check-out processes while providing timely customer support. Resolve guest issues professionally and efficiently. Maintain high guest satisfaction ratings and positive reviews. Booking & Revenue Management Track reservations, occupancy rates, and cancellations. Adjust pricing strategies based on demand and market trends. Generate performance reports and revenue summaries. Identify opportunities to improve profitability and operational efficiency. Qualifications Experience in hospitality, property management, customer service, or vacation rentals preferred. Familiarity with platforms such as Airbnb, Vrbo, Booking.com, and property management systems such as Hostaway. Strong communication and organizational skills. Ability to multitask and handle urgent situations calmly. Basic knowledge of pricing strategies and online marketing. Proficiency with Microsoft Office or Google Workspace. Preferred Skills Experience with dynamic pricing tools and channel managers. Social media marketing or digital advertising knowledge. Bilingual communication skills are a plus. Work Environment Flexible schedule, including evenings, weekends, and holidays as needed. Combination of remote administrative work and on-site property visits.

Pay:

$25.00 - $30.00 per hour

Work Location:

Hybrid remote in Georgetown, TX 78626