Job Description
The Task Force Operations Manager is a high-impact, travel-based role that deploys to PAH Management hotel properties across our five-state portfolio to provide interim operational leadership during transitions, vacancies, or periods of elevated need. Reporting to the Corporate Operations Officer (COO), this position steps into the GM, AGM, or department head seat as required, maintaining brand standards, driving financial performance, and stabilizing property teams until a permanent solution is in place. This role demands a versatile, experienced operator who can move fast, earn trust quickly, and leave every property in better shape than they found it. Significant travel is required; property assignments vary in duration and may involve relocation for extended engagements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following is a representative list of duties. Specific responsibilities vary based on property assignment and role coverage. Other duties may be assigned. Operations Leadership Assume day-to-day operational authority at the assigned property in whatever leadership capacity is needed, including GM, AGM, Executive Housekeeper, or operations manager coverage. Tour operating departments daily; identify issues early and implement corrections through department heads. Inspect guest rooms weekly at minimum in conjunction with the Housekeeping Manager and Property Engineer. Ensure the cleanliness, maintenance, and physical condition of the property through active inspections and coordination of preventive maintenance programs. Be present in public areas during peak times to engage with guests and support team visibility and morale. Ensure all scheduled on-property meetings occur and that agendas are structured to drive accountability. Financial Performance Own the financial performance of the assigned property for the duration of the engagement, including revenue generation, cost control, and profitability. Forecast monthly financial position by estimating revenues and line-by-line expenses; produce accurate reforecasts based on actual and projected data. Ensure department heads maintain budgeted productivity levels and comply with PAH checkbook accounting procedures. Meet all financial review dates and ensure timely submission of required financial documents to the Corporate Office in accordance with the monthly accounting calendar. Ensure complete daily processing of invoices through the A/P process. Participate in monthly credit reviews; support the property's credit and collection policies. Ensure property safe security procedures are followed and monthly safe audits are conducted. Sales and Revenue Play an active role in property sales efforts during the assignment, including calling on key accounts, hosting client visits, and maintaining relationships with on-site contacts. Be visible for client property tours and assist in converting prospects to confirmed bookings. Participate in daily business review meetings focused on prospecting activity and near-term revenue results. People Leadership and Talent Development Motivate, coach, counsel, and hold managers accountable in accordance with PAH standards and progressive discipline procedures. Conduct or facilitate weekly staff meetings and training sessions; use PAH-approved training methods and materials. Interview all final candidates for management vacancies before any offer is extended. Develop managers for future advancement through on-the-job coaching and participation in corporate training programs. Maintain direct oversight of management trainees during the assignment and ensure training-in-service standards are met. Ensure all associates receive fair and equitable treatment consistent with PAH policies. Brand and Compliance Maintain compliance with applicable brand standards (Marriott, Hilton, or other brand) throughout the engagement. Complete required corporate training modules; obtain and maintain certification to facilitate brand training as required. Adhere to all PAH policies and procedures; model compliance expectations for property management teams. Participate in Manager on Duty (MOD) coverage as scheduled during the assignment. Perform other duties as assigned by the COO. MINIMUM QUALIFICATIONS
Minimum 5 years of progressive hotel operations experience; OR a 4-year degree in Hospitality Management, Business Administration, or a related field with at least 4 years of hotel management experience; OR a 2-year degree in a related field with at least 5 years of progressive hotel management experience. Demonstrated experience leading hotel operations at the GM or AGM level, including P&L ownership, team leadership, and brand compliance. Ability to travel extensively and work across multiple properties on a rotating basis; some assignments may require extended stays away from home. Valid driver's license for applicable state(s). Proficiency in Microsoft Office Suite; working knowledge of hotel property management systems (PMS). Strong written and verbal communication skills with the ability to build credibility quickly with property teams, ownership, and brand representatives. PREFERRED QUALIFICATIONS
Prior task force, multi-unit, or interim management experience in a hotel management company environment. Experience operating under Marriott, Hilton, or Hyatt brand standards. Familiarity with select-service hotel operations across multiple brand families. Experience managing dual-property or co-located hotel assignments. SKILLS AND ATTRIBUTES
You move fast without cutting corners. You can walk into a property, assess the situation quickly, and know what needs attention first. You build trust with teams in days, not months. People follow your lead because you lead from the front. You are financially sharp. You read a P&L, own the numbers, and know how to close gaps without breaking the team. You communicate clearly up and down. Ownership, brand teams, department heads, and hourly associates all know where they stand when you're in the building. You are adaptable. Every property assignment is different, and you bring stability without rigidity. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
This is a travel-based role. The Task Force Operations Manager is deployed to PAH hotel properties across Arkansas, Florida, Indiana, Louisiana, and North Carolina based on operational need. Assignment durations vary from a few weeks to several months. When not on assignment, this position is remote or may report to the PAH corporate office in Dallas, TX. Must be available to work a flexible schedule including evenings, weekends, and holidays as business needs require. Light to moderate physical activity:
ability to lift and carry up to 20 pounds occasionally; extended periods of standing and walking during property tours and floor coverage. This position is subject to a pre-employment background check. COMPENSATION AND BENEFITS
Compensation:
PAH Management offers a competitive base salary commensurate with experience. Travel and relocation support provided for extended assignments. Benefits include:
Medical, Dental, and Vision Insurance Short-Term and Long-Term Disability 401(k) Retirement Plan Term Life and AD&D Insurance Employee Incentive Program Voluntary Life Insurance (self, spouse, child) Hotel Stay Perks (Marriott, Hilton) Accident, Critical Illness, Hospital Indemnity Educational Reimbursement Paid Time Off Manager in Training Program (where applicable) WHY PAH PAH
Management is dedicated to developing a culture that places associates first while becoming America's preferred hotel management company. As a Task Force Operations Manager, you will have direct impact across our entire portfolio, working alongside a leadership team that respects operational expertise, moves quickly on decisions, and genuinely invests in the people doing the work. Equal Opportunity Employer Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
