Front Desk Supervisor

Front Desk Supervisor Homewood Suites Historic Downtown Charleston Charleston, SC Job Details Full-time 17 hours ago Qualifications Visitor query response Staff supervision Hotel and accommodations payment processing Cash amount verification Operator switchboards Financial transaction processing Coaching Client inquiry handling Processing cash transactions Answering guest questions Mid-level Hotel room assignment management Team management Increasing sales revenue Accounting Customer relationship management Telephone systems Hotel staff training Hotel and accommodations guest complaints handling Suggestive selling Office phone management Full Job Description Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Duties and Responsibilities:

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Completes established checkin procedures for arriving guests and guest departures in order to close the guest account and make the room available for the next guest. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon checkout and maintain accurate hotel records. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all inhouse and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wakeup calls and paging guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management.