Hotel General Manager

General Manager -

Job Description Department:

Management Reports To:

Owner / Corporate Job Summary The General Manager (GM) oversees all aspects of hotel operations, ensuring operational excellence, guest satisfaction, and financial performance. This role is responsible for leading all departments, fostering a guest-focused culture, and executing strategies that maximize revenue and enhance the overall hotel experience. The GM also ensures compliance with corporate policies, brand standards, and local regulations while maintaining a high-performing team that consistently delivers memorable guest experiences. Key Responsibilities Operational Leadership Oversee all hotel departments including front desk, housekeeping, maintenance, F&B, and sales Ensure operational standards and policies are followed across all departments Conduct regular inspections, audits, and evaluations of hotel performance Monitor budgets, revenue, occupancy, and expense control Guest Experience & Satisfaction Set the standard for guest service across the property Address guest complaints, issues, or VIP requests promptly and professionally Ensure a seamless, high-quality guest experience throughout the hotel Promote a culture of personalized service and guest-focused operations Team Leadership & Staff Development Hire, train, mentor, and evaluate department heads and staff Foster collaboration and accountability among department managers Lead by example in professionalism, guest service, and operational excellence Implement staff development programs and performance improvement initiatives Sales & Revenue Management Develop and execute revenue and marketing strategies in coordination with Sales Director Monitor market trends and competitor activity to drive business growth Ensure upselling, packages, and promotions are effectively implemented Reporting & Administration Prepare and present financial, operational, and guest satisfaction reports to ownership or corporate Maintain organized documentation for audits, inspections, and compliance Execute corporate policies, directives, and special projects as assigned Competencies Exceptional leadership and strategic thinking Financial and operational acumen Excellent communication, problem-solving, and decision-making skills Guest service orientation and ability to foster a positive culture Professionalism, integrity, and accountability

Qualifications Education:

Bachelor's degree in Hospitality Management or related field preferred

Experience:

5+ years of hotel management experience Proven track record leading multiple departments and achieving operational and financial goals

Physical Requirements:

Ability to walk, stand, and move throughout all hotel areas Ability to work flexible hours, including weekends and holidays Additional Expectations Maintain a professional appearance and positive attitude Take ownership of overall hotel performance and guest satisfaction Serve as a role model for staff and uphold company culture Perform additional duties as assigned by ownership or corporate Impact on Guest Satisfaction & Repeat Business The GM sets the standard for guest experience, service quality, and operational excellence. By leading all departments and ensuring smooth operations, this role directly contributes to: Increased guest satisfaction and positive reviews Repeat business and loyalty Revenue growth through operational efficiency and guest experience initiatives Enhanced hotel reputation and market presence

Pay:

$65,000.00 - $85,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person