Hotel General Manager

Job description Qualifications High school or equivalent (Preferred)

Hotel Experience:

5 years (Preferred)

Hospitality Experience:

5 years (Preferred)

Summary:

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing team members while maintaining the integrity of the hotel. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. The General Manager responsibilities include daily hotel operational management duties and providing leadership in the hotel's effort to deliver outstanding customer service and financial profitability. Duties include but are not limited to the following: Annual budgeting, forecasting, and strategic planning Daily Financial reporting and Guest balance management to ensure payments are made on a daily basis and outstanding balances are addressed in a timely fashion Analyze financials to drive higher revenue, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share Overseeing sales and marketing, front desk, housekeeping, and maintenance departments Implementing and complying with all company policies and standards and clearly communicating them to team members on a routine basis Inventory control and monitoring in all departments Efficiently managing all hotel costs at a minimal levels without affecting quality of service. Identify operational deficiencies and implement measures to correct those them quickly. Inspecting rooms and property on a daily basis to ensure they meet standards Speak to guests - ask for their feedback and regularly check guest love scores and respond to reviews Respond to guests inquiries, resolve concerns, and ensure guest satisfaction Monitor and develop team member performance through cross training, training resources, and addressing staff errors and discrepancies immediately upon discovery. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance Scheduling and conducting regular staff and department meetings, employee evaluations, and providing incentives for outstanding staff performance in all departments Recruit, interview, and train team members

Job Type:

Full-time Pay:

$65,000.00 - $70,000.00 per year

Benefits:

Flexible schedule Health insurance Paid time off

Schedule:

Day shift Holidays Monday to Friday Night shift Weekends as needed

Experience:

General Manager Hotel:

2 years (Required) Ability to

Relocate:

Relocate before starting work (Required)

Work Location:

In person

Job Type:

Full-time Pay:

$65,000.00 - $70,000.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Ability to

Commute:

Fort Mill, SC 29708 (Preferred) Ability to

Relocate:

Fort Mill, SC 29708: Relocate before starting work (Preferred)

Work Location:

In person