Assistant General Manager - Fairfield Inn Knoxville Northwest

Assistant General Manager - Fairfield Inn Knoxville Northwest Five Star Hospitality Group Knoxville, TN Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Bilingual Operations management Multilingual Expense management Team development Full Job Description Company Overview Five Star Hospitality Management, Inc. is a respected leader in the hospitality industry with a rich history of managing diverse hotel properties across multiple locations. Committed to excellence and guest satisfaction, the company focuses on delivering outstanding service and operational efficiency to ensure memorable experiences for every guest. Job Summary We are seeking an energetic and detail-oriented Assistant General Manager to join our team at the Fairfield Inn by Marriott Northwest. In this pivotal role, you will support the overall management of the hotel, ensuring exceptional guest services, efficient operations, and team leadership. Your passion for hospitality and strong organizational skills will drive the success of our property and enhance guest satisfaction. Duties Overseeing daily hotel operations, including front desk, housekeeping and engineering Lead and supervise staff to deliver outstanding guest experience working along side front line team Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring positive feedback developing team to execute as well Support revenue management strategies by monitoring occupancy rates, pricing, and promotional activities and guest flow Recruit, train, and develop team members for optimal performance Participate in budgeting processes, expense control, and financial reporting to meet operational goals Ensure compliance with hotel policies, safety regulations, and brand standards at all times Skills Proven track record in supervising and developing team members Strong leadership abilities with a focus on team development and motivation Excellent customer service skills with a friendly and professional demeanor Knowledge of hotel management systems, multi-line phone systems, and phone etiquette Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively Experience in revenue management, budgeting, and human resources practices Exceptional organizational skills with attention to detail in guest services and operations Ability to handle night audit procedures and manage front desk operations during late hours Join us as an Assistant General Manager and be part of a dynamic team dedicated to delivering top-tier hospitality experiences. Your enthusiasm for leadership combined with your hospitality expertise will help shape memorable stays for our guests while advancing your career in a thriving environment.

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person