Assistant General Manager - Hampton Inn Knoxville West Cedar Bluff

Assistant General Manager - Hampton Inn Cedar Bluff Hello! We are eagerly searching for an amazing AGM with a strong drive to one day grow into a General Manager position within our company. If you're looking for an amazing Hampton Inn where operational excellence is the standard, this is it. Our hotel is currently outstanding for both Hilton Quality Assurance (QA) and Hilton Stay Scores. We aren't just meeting expectations; we're dedicated to be the best, and we're looking for a leader who can help continue to excel. Please visit our LinkedIn page to find out more about The 9 Group (www.the9.group). The ideal candidate will have a proven track record with robust hospitality experience in operations, both at the front desk and in the back of the house. The Role This is a salaried position averaging 45 hours per week, reporting directly to the General Manager. Your schedule will vary based on occupancy and events—true hospitality isn't 9 to 5, and neither is our commitment to the guest.

Your Goal:

Supervise daily operations, train a top-tier staff, and lead the Front Desk, breakfast & back of the house departments to financial and operational success. What You'll Be Doing Lead the

Front Line:

Serve as the Department Head for Front Desk and breakfast. You'll handle the "big picture" (hiring, training, and reviews) while ensuring every Hilton Brand Standard is met. Master the

House:

You won't just sit in an office. You'll train in Housekeeping, Sales, and Maintenance to understand how the whole machine runs.

Maintain Our Winning Streak:

You will be a key guardian of our QA and Stay Scores, ensuring the property stays up-to-date on all Hilton-mandated programs.

Operations & Admin:

From checking nightly audit packs and managing payroll accuracy to responding to Guest Surveys and Guest Assistance cases, you'll have your hands in the details that make the hotel a successful Hampton Inn.

Sales Support:

Partner with the GM and Sales team on group bookings in PEP, visit compset hotels, and even go on sales calls to help grow our footprint. Ownership of the "Hampton Breakfast": Manage the breakfast department's efficiency, health code compliance, and weekly ordering while keeping costs in check. Monthly & Weekly Focus Collaborate with the GM, Executive Housekeeper & Maintenance Team to ensure deep cleans & PMs are completed. Audit training records to ensure the team is sharp and compliant. Manage AR aging, payroll audits, and monthly User ID audits. Join the GM on weekly Revenue calls and stay connected to the property's financial success. What You Bring to the

Table Hospitality Heart:

You love this industry and want to run your own hotel one day. Attention to

Detail:

You're the person who notices a typo in a folio or a smudge on the front door.

Resilience:

You're ready to cover a Night Audit or Breakfast shift if the team needs you. Why join us? We are a growing company that strives to develop our team members. If you want to be a GM, we will give you the tools, the training, and the high-performing environment to get you there. Ready to join a winning team? Let's talk.

Physical Requirements :

Walking and standing up to 10 hours per day. Bending, lifting, pulling, and carrying up to 50lbs. Climbing Stairs.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel management: 2 years (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person