Regional Hotel Operations Manager

Responsible for a group of 3+ economy extended stay hotels, the Area Manager is the primary representative of the company in that market. Area manager will oversee hotel managers, financial performance, property maintenance, safety, staffing, training, guest and employee satisfaction. Interaction at all staff levels is required to monitor adherence to corporate policies and procedures, evaluate quality standards, and maintain guest satisfaction.

Essential Duties and Responsibilities:

Understand and demonstrate the ability to train a team within their assigned region/markets to maintain brand specific operating standards on exterior/ interior cleanliness and property upkeep. Interview, hire, and train candidates as needed. Responsible for training, development, and support of staff in all areas of the operation. Ensure real time communication, leadership and follow up with the corporate office and all team members. Ensure compliance and maintain operational standards are identified for efficient operation. Monitor/weekly/monthly staffing and scheduling needs, while ensuring quality and labor expense goals are achieved. Lead by example to ensure excellent guest and employee satisfaction. Identify and manage repair and maintenance issues. Manage guest concerns. Ensure General Managers within assigned region/market follow their Daily Action Plan. Monitor competitors for each property and recommend pricing decisions. Drive sales through sales calls and other local marketing, while working closely with the sales team. Ensure Daily Exceptions Report is closely monitored. Ensure any indications of fraud, risk, safety issues are quickly brought to management's attention

Essential Qualifications:

High School Diploma, equivalent combination of education and experience. Minimum of 3 to 5 years' experience in a management or leadership role. Ability to delegate and work on multiple projects simultaneously. Ability to examine work for exactness and conformance with company policies and procedures. Basic to intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook). Excellent written and verbal communication skills, time management and multi-tasking skills. Ability to communicate effectively, both written and verbal. Confident self-starter who requires minimal supervision, is comfortable with ambiguity and is very adaptable. Valid driver's license, current auto insurance and access to reliable transportation.

Work Environment and Physical Requirements:

Work Environment:

Occasional exposure to extreme conditions at property locations; noise level in the work environment/job sites can be loud.

Physical Demands:

This position regularly requires talking, hearing; standing, walking, sitting, kneeling, bending, stooping, crouching or crawling; manual dexterity; reaching with hands and arms; occasional lifting and/or moving up to 50 pounds.

Travel Demands:

Must be able to travel with short notice given. Approximately 50 - 80% overnight travel required; flying and/or driving to properties located across the US.

Benefits:

Employee discount Paid time off

Work Location:

In person