Hotel General Manager

Job Overview We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. In this pivotal role, you will oversee all aspects of hotel operations, from guest services and staff supervision to revenue management. Your leadership will drive the hotel's success by fostering a welcoming environment, maintaining high standards of hospitality, and ensuring operational excellence. The ideal candidate is passionate about hospitality, possesses strong leadership skills, and thrives in a fast-paced, guest-focused setting. Responsibilities Lead and supervise all hotel departments, including front desk, housekeeping, and maintenance, ensuring seamless coordination and outstanding service delivery. Oversee daily hotel operations to maximize efficiency, guest satisfaction, and profitability while maintaining compliance with company policies and industry standards. Develop and implement strategic plans to enhance guest relations, increase occupancy rates, and boost revenue through effective revenue management techniques. Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and professional team. Monitor financial performance by analyzing revenue reports to meet financial goals. Maintain high standards of customer service by addressing guest inquiries and resolving issues promptly with a positive attitude. Oversee the implementation of hotel policies related to safety, security, cleanliness, and guest privacy to ensure a secure environment for all visitors and staff. Utilize multi-line phone systems with excellent phone etiquette to handle reservations, inquiries, and internal communications efficiently. Foster a culture of hospitality excellence by promoting teamwork, leadership development, and continuous improvement across all departments. Qualifications Proven experience in hotel management or hospitality leadership with supervising responsibilities in a resort or hotel setting. Strong background in hospitality management principles including revenue management, guest services, human resources, sales, and hotel operations. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Demonstrated leadership skills with the ability to motivate teams and manage multiple departments simultaneously. Excellent customer service skills with a focus on creating memorable guest experiences. Knowledge of front desk operations, night audit procedures, multi-line phone systems, and phone etiquette. Experience in managing costs and conducting financial analysis for operational improvements. Familiarity with extended-stay environments or IHG standards is preferred. Join us as our Hotel General Manager to lead with passion, inspire your team, elevate guest experiences—and make every stay unforgettable!

Pay:

From $50,000.00 per year

Benefits:

Employee discount Paid jury duty Paid time off

Experience:

Hospitality management: 3 years (Preferred)

Hospitality:

5 years (Preferred)

Work Location:

In person