Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. About the Role Four Seasons Hotel and Private Residences Nashville is seeking a Director of Rooms to lead the Rooms Division and deliver exceptional guest experiences. This role is responsible for overseeing all front-facing and operational departments within Rooms, ensuring service excellence, employee engagement, and strong financial performance. What You Will Do Lead and oversee Front Desk, Reservations, Concierge, Communications, Housekeeping, Spa/Health Club, Security, Bell, and Driveway operations Supervise and develop Department Heads, including hiring, training, performance management, and coaching Ensure consistent execution of Four Seasons service standards and resolve guest concerns with professionalism and urgency Monitor staffing levels, scheduling, and operational effectiveness across all Rooms Division functions Conduct regular inspections to maintain quality, cleanliness, and service standards Drive revenue and profitability by managing labor costs, expenses, and collaborating with Sales and Reservations to optimize occupancy and rate Build and maintain relationships with guests, residents, and key stakeholders to deliver personalized experiences Support budgeting, forecasting, and long-term planning initiatives for the division Promote a culture of continuous learning, employee engagement, and career development Respond effectively to emergencies and ensure the safety, security, and well-being of guests and employees What You Bring 5-7 years of progressive Rooms Division or hotel operations leadership experience Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience preferred Strong leadership, communication, and problem-solving skills Solid financial acumen with experience managing budgets and operational performance Experience in luxury hospitality or mixed-use residential hotel environments preferred What We Offer Competitive salary and comprehensive benefits package Excellent training and development opportunities Employee discount for stays at any Four Seasons worldwide Complimentary dry cleaning for employee uniforms Complimentary employee meals Additional property-specific benefits Schedule & Hours Full-time position Requires flexibility to work mornings, evenings, weekends, holidays, and occasional overnight shifts based on business needs Visa Requirements Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.