Director of Rooms

Director of Rooms The Hermitage Hotel - 4.0 Nashville, TN Job Details Full-time 13 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Life insurance Pet insurance Qualifications Hospitality Hotel housekeeping management Team leadership In-person customer service Managing hospitality teams Attention to detail Housekeeping management Property management systems (PMS) Luxury properties Training & development Guest services Financial management Hotel operations budget management Senior leadership Full Job Description About Us A distinguished haven of refined hospitality, The Hermitage Hotel is a 5-star luxury property and proud recipient of 2 Michelin Keys , offering an unparalleled standard of personalized service, sophistication, and exceptional guest experiences. Nestled in the heart of downtown Nashville since 1910, the hotel is Nashville's original million-dollar landmark and the storied backdrop of generations of gatherings. Our century plus evolution includes a respectful 2021-2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten. Summary The Director of Rooms is responsible for providing strategic leadership and operational excellence across all Rooms Division departments, including Front Desk, Housekeeping, Guest Services, and the Gift Shop . This role ensures seamless coordination and delivery of world-class service that embodies our brand promise and consistently exceeds guest expectations. As a senior leader, the Director of Rooms will champion a culture of personalized service, attention to detail, and genuine hospitality -- creating memorable moments for every guest. Key Responsibilities Provide strategic direction, leadership, and hands-on oversight of all Rooms Division functions. Ensure the highest levels of cleanliness, comfort, and presentation in all guest areas. Lead by example in delivering exceptional, anticipatory service for high-profile and VIP guests, ensuring privacy, discretion, and flawless execution. Develop and implement guest experience programs that personalize and elevate each stay. Collaborate with the Executive Committee to drive operational excellence, guest satisfaction, and profitability. Oversee the recruitment, training, and development of department heads and team members, fostering a culture of empowerment, engagement, and continuous improvement. Establish and manage budgets, forecasts, and financial performance for the Rooms Division. Partner with Sales & Marketing, F&B, and Reservations leadership to support the hotel's overall guest experience strategy. Ensure compliance with brand standards, safety regulations, and sustainability initiatives. Regularly review guest feedback and service metrics to identify opportunities for innovation and enhancement. Qualification Requirements Minimum 5-6 years of senior leadership experience in a luxury hospitality environment along with prior experience leading a housekeeping team in a luxury property. Proven track record in 5-star or ultra-luxury hotels/resorts, ideally with Michelin-recognized properties or equivalent accolades would be a significant plus. Deep understanding of luxury guest expectations and experience managing high-net-worth, VIP, and celebrity clientele. Exceptional leadership, communication, and interpersonal skills with a polished and sophisticated presence. Financial acumen with experience developing and managing multi-departmental budgets. Strong organizational and analytical skills with meticulous attention to detail. Proficiency in property management systems (e.g., Opera) and guest experience software. Fluency in English; additional languages highly desirable. Authentic passion for hospitality and refined guest experiences. Poise and discretion when handling sensitive or high-profile guest situations. Visionary leader with a hands-on approach and a commitment to excellence. Culturally savvy, emotionally intelligent professional. Benefits Affordable and comprehensive health insurance Affordable dental and vision insurance Company provided life insurance 401k with company match Free telehealth access for all employees Customizable and comprehensive pet insurance Complimentary meals in the employee cafeteria Subsidized parking PTO starting at 15 days/year and increasing with tenure up to 30 days/year Support for industry training and certifications It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources. The Hermitage Hotel is an equal opportunity employer.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Experience:

luxury hotel management: 6 years (Preferred)

Work Location:

In person