Front Desk Supervisor The Hermitage Hotel
0 Nashville, TN Job Details Full-time From $23 an hour 18 hours ago Benefits 401(k) 3% Match Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Teamwork Property management tools Operations management Managing hospitality teams Performance management Customer inquiry handling Administrative experience Team development Mentoring Team motivation (leadership skill) Technical Proficiency Full Job Description 1. Our Brand Mission & Culture
- Nestled in Nashville's heart since 1910, "the Hermitage Hotel"—Nashville's original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: "Meet me at The Hermitage.
" A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof. Guided by Our Mission —our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality: Excellence
- we continually raise the bar, surprising and delighting guests with poise and polish. Accountability
- we take ownership of our goals, informed decisions, and guest satisfaction. Integrity
- we act with consistent character, in every interaction, whether seen or unseen. Teamwork
- we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate. Tradition
- we honor the hotel's legacy by ensuring our historic reputation grows brighter. Community
- we are invested in Nashville's well-being and continue our role in civic enrichment.
Our century‑plus evolution includes a respectful 2021-2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten. Why you'll thrive here: When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand. 2. Position Summary As a Front Desk Supervisor at The Hermitage Hotel, you lead and guide the front office team while ensuring every guest interaction reflects the hotel's exceptional service and refined hospitality. You balance hands-on leadership with operational oversight, fostering a culture of excellence and attention to detail. From check-in to check-out, you oversee the seamless delivery of highly personalized experiences, anticipate guest needs, and support your team in exceeding expectations at every touchpoint. 3. Key Responsibilities Guest Experience Lead and mentor front desk staff to deliver warm, professional, and highly personalized service that reflects elevated hospitality standards. Oversee check-in and check-out procedures with precision, ensuring a smooth and memorable guest experience. Respond promptly and proactively to guest inquiries, requests, and concerns, offering solutions that reflect the highest standards of service. Provide informed, curated recommendations for accommodations, dining, amenities, and local experiences to create tailored guest journeys. Operational Excellence Supervise daily front desk operations, including scheduling, attendance, and performance of staff, ensuring consistent delivery of premium service. Collaborate with Housekeeping, Engineering, Food & Beverage, and other hotel departments to maintain seamless operations and exceptional guest satisfaction. Maintain and update guest profiles, preferences, and notes to ensure continuity and a highly personalized experience for returning guests. Support special requests and high-touch experiences for VIP and returning guests, demonstrating meticulous attention to detail and discretion. Collaboration & Communication Work closely with all hotel departments to anticipate guest needs, align on arrivals and departures, and coordinate special requests. Communicate clearly and professionally, maintaining a polished, refined representation of the hotel brand. Participate in team meetings and initiatives, contributing to continuous improvements in service delivery and operational efficiency. Technical & Administrative Excellence Utilize the Property Management System (PMS) and other front office technology with accuracy and professionalism. Oversee reservation records, guest requests, and administrative tasks while maintaining strict confidentiality and high operational standards. Contribute to initiatives aimed at refining service protocols and elevating the overall guest experience. 4. Qualifications & Requirements Required Experience Proven experience in guest-facing roles with leadership responsibilities, ideally in luxury or high-end hospitality environments. Strong technical aptitude; proficiency with PMS systems (Opera preferred) and front desk operations. Ability to multitask effectively, remain composed under pressure, and guide a team in high-volume, high-expectation settings. Availability for flexible scheduling, including nights, weekends, holidays, and special events. Must be 18 years or older and able to successfully complete a background screening. Core Competencies Service Excellence
- Anticipates and exceeds guest needs through proactive, thoughtful, and intuitive solutions. Attention to Detail
- Ensures flawless accuracy in all guest interactions, transactions, and operational processes. Leadership & Professional Poise
- Mentors and motivates the team with confidence, discretion, and warmth. Collaborative Mindset
- Works seamlessly with all hotel departments to ensure consistent, elevated service delivery. Time Management
- Balances multiple priorities while maintaining meticulous standards.
Preferred Extras Experience in luxury or boutique hotel front desk, reservations, or guest relations roles. Familiarity with high-touch clientele, international guests, and discerning travelers. Knowledge of Nashville's cultural, culinary, and entertainment offerings. Formal hospitality education or training is a plus. 5. Why This Role Shines at The Hermitage Hotel As a Front Desk Supervisor, you are a cornerstone of the guest experience. Within our historic Beaux-Arts property, your leadership, professionalism, and meticulous attention to detail define every interaction. Each check-in, conversation, and operational decision reflects a commitment to the highest standards of refined hospitality, ensuring that guests depart with a lasting impression of warmth, sophistication, and timeless Southern elegance. 6. Benefits At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for
Full Time Employees:
Health & Wellness:
Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
Financial Security:
Company-provided life insurance and a 401(k) plan with a 3% annual match.
Work-Life Balance:
Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
Employee Support:
Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
Additional Perks:
Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
Professional Development:
Ongoing education support, including industry training.
Exclusive Rates:
Special hotel rates for employees and discounted rates for friends and family. 7.
Schedule:
- Must be available for Weekends/ Holidays
- Morning/Day/Night Shifts
- Shift Length 8(+) Hours
- Full Time range up to 40(+) Hours per week
Location:
In Person 8. Compensation
- Starting Hourly Rate $23.00
- Paid Biweekly NOTICE It is the policy of The Hermitage Hotel to employ the most qualified individuals.
Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.
EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.
Pay:
From $23.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have working in a Luxury environment? How many years of hospitality leadership do you have?
Work Location:
In person
