FRONT DESK SUPERVISOR*

FRONT DESK SUPERVISOR

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TEXAS WESTERN MANAGEMENT PARTNERS

Addison, TX Job Details Full-time 14 hours ago Qualifications Financial transaction processing Sales Budget control Career guidance Staff scheduling Regulatory compliance Budget monitoring HR legal compliance Employment & labor law Managing hospitality teams Mid-level Full cycle recruiting Team development Training employees on security practices Accounting Instructor-led training (training delivery method) Implementing HR recruitment processes Recruiting Hotel customer satisfaction operations Sales strategy Team motivation (leadership skill) Staffing management Career counseling Overseeing training Equal Employment Opportunity (EEO) Health and safety training programs Customer complaint resolution Staff development Performance evaluation Full Job Description The Front Desk Supervisor will: Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments. Motivates staff within all hotel departments and establishes a productive working environment for the hotel. Conducts performance evaluations and provides feedback to employees. Oversees and participates in guest registration. Confirms cancels and modifies reservations as needed. Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees and monitors labor costs to stay within departmental budget. Ensures agents use the appropriate walk-in sales strategy. Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security, and emergency procedures as established. Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Provides a professional image at all times through appearance and dress. Follows company policies and procedures and is able to effectively communicate them to subordinates. Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations, and team interviews). Conducts training classes regarding safety, security, department procedures, and service guidelines. Maintains rewards recognition systems. Fulfills Manager on Duty shifts. Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage-Hour laws.