Front Desk Manager - Courtyard & Residence Inn by Marriott

The Courtyard/Residence Inn by Marriott in Austin Downtown is seeking an individual experienced in hotel front desk operations and guest services.

Required Qualifications:

At least 2 years of hotel front desk agent and/or night auditor experience. Prior leadership or supervisory experience. A passion for service with a positive, can-do attitude. A desire to develop and coach associates while creating an environment for your team to thrive. Ability to creatively problem-solve, execute strategies, and deliver results. Have excellent phone skills and be guest focused and proactive. Able to maintain an positive and professional demeanor at all times.

Preferred Qualifications:

Experience with a specific brand hotel or upscale property. Marriott experience. FOSSE experience. Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. Responsibilities The Front Desk Manager will carry out all daily shift operations of the Front Office department. Provide leadership, training, and shift flow management while coaching front desk agents and supervisors. Create proactive hiring plans and assist in hourly interviews. Provide the highest quality of service to guests and ensure associates do the same, serving as an ambassador of our establishment. Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, and more. Have the ability to manage day or night operations of the hotel. Conduct periodic walk-throughs, tour public areas and grounds to ensure the appearance of such areas reflect highly on the hotel, brand, and company. Act as manager on duty at times. Lead, develop, motivate and empower associates to deliver a high level of service, identifying opportunities and asking recommendations for improving quality of service and operating standards. Be accountable and have excellent interpersonal and communication skills. What You Can Look Forward To Medical, Dental, and Vision insurance (starting Day 1) Paid Parental Leave Vacation/Paid Time Off (PTO) with rollover 401(k) with company match Life Insurance and Disability Insurance DailyPay option Complimentary wellness tools Unlimited referral bonuses Leadership development and tuition reimbursement Discounts on hotel rooms, dining, and other travel/entertainment experiences Multiple hotels in each market = more opportunities for growth White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code:

1003 Courtyard & Residence Inn (300 E 4th St, Austin

TX 78701

) Interested applicants, please apply on-line at www.whitelodging.com.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Referral program Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

FOSSE:

1 year (Preferred)

Leadership:

1 year (Required)

Hospitality:

2 years (Required) Hotel front desk agent: 1 year (Required)

Work Location:

In person