Job Description
Front Desk Supervisor Hilton Dallas/Park Cities - 4.0 Dallas, TX Job Details Full-time 12 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Referral program Qualifications Customer communication English De-escalation techniques Conflict de-escalation Full Job Description About The Opportunity Practice Hospitality is seeking an experienced Front Desk Supervisor to join the team at the Hilton Dallas Park Cities , the most beloved hotel in Dallas' Park Cities neighborhood. About The Hotel Nestled in the heart of Dallas' most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel. With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotel's bar open for drinks and small plates every evening, this is where good things happen, and all are welcome. About The Company Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community. We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.
Responsibilities:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Lead with Purpose Assign and instruct Guest Service Agents and Operators in details of work Monitor performance of staff with performance check ins and discipline issues, making recommendations for training when inconsistencies develop at the front desk Observe performance and encourage improvement while monitoring lobby traffic to make staffing adjustments accordingly Drive Operations Excellence Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel Assist Guest Service Agents, Operators, Reservation Agents, and other departments with any questions or requests Create Memorable Guest Experiences Resolve customer complaints by conducting thorough research of the situation and the most effective resolution Authorize revenue allowances to remedy problems only after alternative solutions have been offered Requirements One year combined Front Desk and Supervisory experience in hospitality or related industry preferred Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts Ability to listen effectively and comprehend the English language to understand and obtain instructions and information Ability to see and hear in order to observe and detect signs of emergency situations Benefits 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount on hotel stays Flexible spending account Health insurance Life insurance Paid time off available 90 days after start date Vision insurance Hospital indemnity insurance Eligible to participate in the Employee Referral Bonus Program. EOE |Disabled |Veteran Practice Hospitality is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Practice Hospitality's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, teammate activities, access to facilities and programs and general treatment during employment.
