Guest Services Performance & Culture Manager

Bring the Energy. Celebrate Success. Create Excitement. Are you creative, outgoing, and passionate about motivating others? Do you love celebrating wins, recognizing great work, creating fun contests, and bringing positive energy to a team? Turn your passion into a rewarding career with European Wax Center•McGovern Interests LLC. We're more than just another EWC — we're a vibe!

Primary Work Location:

Dallas•Old Town (on Greenville Ave.) About the

Role:

European Wax Center•McGovern Interests LLC is looking for an enthusiastic Guest Service Performance & Culture Manager to help keep our Team of Guest Service Sales Associates motivated, connected, and excited to achieve their goals across all 5 of our locations. In this role, you'll help create the fun behind the numbers. From designing monthly sales contests and recognition programs to creating Canva graphics for birthdays, anniversaries, promotions, and team celebrations, you'll play a key role in building an exciting workplace culture that people want to be part of. You'll spend your time leading by example as a Guest Service Sales Associate, selling Wax Passes while also helping to drive engagement, recognition, and friendly competition across our 5 locations sales teams. This position is perfect for someone who loves creativity, communication, sales, team spirit, and making others feel recognized and appreciated.

What You'll Be Doing:

Create fun and engaging weekly and monthly sales contests for GSAs across all locations. Design eye-catching Canva graphics for contests, promotions, birthdays, anniversaries, and team celebrations. Send recognition shout-outs and celebrate employee accomplishments through company communication platforms. Create excitement around sales goals, promotions, and company initiatives. Share leaderboard updates and recognize top performers. Help foster friendly competition that keeps teams motivated and engaged. Create fun team communications and announcements. Celebrate milestones, achievements, and team successes. Help maintain a positive culture where employees feel appreciated and supported. Track and communicate GSA performance metrics and contest results. Drive wax pass sales and all guest service responsibilities. Be a positive role model who helps create an upbeat and encouraging environment.

We Offer:

TOTAL Compensation Range:

$15.00•$35.00+ per hour (Total compensation = hourly wage + commissions) Our salespeople take home between $200•$2,000+ in commissions every 2-weeks when performing. $1,000 Sign-On Bonus (paid in 3 installments) Additional Monthly Promotional Bonus Opportunities $400

Employee Referral Bonuses Benefits Include:

Medical, Dental & Vision Insurance FREE Life Insurance Policy Paid Time Off Career Growth Opportunities Workplace Perks Include:

Fun, positive, and supportive team culture Discounts on services and products Lucrative commissions and bonus opportunities The opportunity to make an impact across all 5 locations The chance to get creative and bring new ideas to life

Walk In, Strut Out With:

A positive, friendly, and upbeat attitude A professional appearance at all times Creativity and enthusiasm Strong communication skills Reliability and accountability The ability to work independently and stay organized A passion for celebrating others and creating positive experiences A full understanding of EWC values, vision, and strategy

Requirements:

35-40 hours per week 1 weekend day per week (Saturday &/or Sunday) 1-2 closing shifts per week (closing is 8:30 PM) This is a key-holder position. 1-year of Leadership/Management preferred

Job Type:

Full-time Projected Total Compensation:

$15.00•$35.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Sales:

1 year (Preferred)

Management:

1 year (Preferred)

Work Location:

In person