OUTLETS MANAGER
Hyatt Regency
Hyatt Regency Frisco
BARS/RESTAURANTS/OUTLETS
Department Head/Manager
Full-time
Yearly US Dollar (USD) pay basis
Req ID:
FRI000714
Summary
Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel sits in the heart of Frisco, Texas, at Stonebriar Centre—steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and a variety of dining and entertainment options.
At Hyatt, we believe our guests choose us because of our caring and attentive associates, who are dedicated to delivering authentic hospitality and meaningful experiences. Hyatt is a place w high expectations are not only met—they are exceeded. It's an environment that offers exceptional rewards, w talent opens the door to exciting opportunities within the hospitality industry.
At Hyatt, we believe our guests choose us because of our caring and attentive associates, who are dedicated to delivering authentic hospitality and meaningful experiences. Hyatt is a place w high expectations are not only met—they are exceeded. It's an environment that offers exceptional rewards, w talent opens the door to exciting opportunities within the hospitality industry.
The Director of Outlets is responsible for overseeing all hotel-managed food and beverage outlets, including Copper & Steel Market, C&S Table, Steel Horse Cabana (Seasonal), In-Room Dining, and C&S Bar.
Key Responsibilities:
Provide strategic leadership and oversight of all outlet operations, both front and back of house
Develop and manage budgets, concepts, and operational objectives, ensuring alignment with approved plans
Implement and drive food and beverage sales and marketing initiatives
Lead the recruitment, training, development, and performance management of team members
Oversee payroll, forecasting, reporting, inventory, and budgeting processes
Collaborate with other departments to ensure seamless and efficient guest service
Address and resolve guest concerns to maintain high levels of satisfaction and quality
Drive initiatives to enhance both guest and employee engagement
Ensure consistent quality and presentation of all food and beverage offerings
Maintain and enforce Hyatt service standards and operational procedures
Conduct daily walkthroughs to ensurepliance with health regulations and Hyatt corporate standards
Coach and mentor team members to uphold Hyatt's service culture and expectations
Our Values:
Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Demonstrated ability to effectively interact with people
4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effectivemunicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbalmunication skills
Must be proficient in Microsoft Word and Excel
Must have excellentanizational, interpersonal and administrative skills
Experience in implementing new food & beverage concepts
