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Job Description
Guest Services Supervisor Epic Waters Indoor Waterpark - 2.9 Grand Prairie, TX Job Details Part-time $15 - $17 an hour 1 hour ago Benefits Free parking Employee discount Qualifications Incident reporting compliance Customer communication Staff supervision Teamwork Microsoft Excel Microsoft Outlook Managing retail teams Managing hospitality teams Team development Public safety procedures Emergency response readiness Leading team collaboration initiatives Safety management within retail industry Retail management Full Job Description Guest Services Supervisors at Epic Waters Indoor Waterpark are hands-on leaders responsible for overseeing daily operations in our admissions, retail, and arcade areas. Supervisors lead and develop a team of up to 20 Team Members each day, ensuring exceptional guest experiences through strong hospitality, operational efficiency, and continuous coaching. This role is accountable for labor management, scheduling, inventory, and upholding the highest service standards. The ideal candidates are people-first leaders who champion our 'Epic Check-In Experience' initiative while fostering a culture of hospitality, professionalism, and team work.
Position Essential Responsibilities:
Oversee daily operations in admissions, retail, and arcade areas. Manage up to 20 Team Members per day, ensuring labor coverage and productivity. Provide hands-on leadership and maintain a visible presence to support the team. Deliver continuous feedback and coaching to Team Members and Trainers. Uphold the 'Epic Check-In Experience' and ensure high service standards are consistently met. Monitor stock levels and conduct monthly inventory counts in retail and arcade areas. Manage labor budgets and cost control to support efficiency and profitability. Address guest concerns promptly and professionally to ensure positive outcomes. Enforce all safety, cleanliness, and operational policies to meet company and regulatory standards. Manage visual standards in Guest Services, including retail displays, Team Member dress code, and guest-facing areas. Completes any other tasks as requested by the immediate supervisor, or any member of management.
Position Specific Requirements, Knowledge, Skills, Abilities:
Minimum of 2 years working in hospitality, theme parks, water park, or family entertainment center experience preferred. Proven ability to lead and manage teams in fast-paced environments. Strong computer skills, including Microsoft Office 365 (Outlook, Excel, Word). Excellent written and verbal communication skills. A hospitality-first mindset with a genuine passion for creating exceptional guest experiences. Thorough understanding of all emergency plans, safety, and operating procedure standards, particularly regarding guest handling and service during emergencies. Follows procedure and reports all incidents or injuries to supervisors, directors, or MODs immediately.
Physical, Schedule, Work Requirements:
Ability to work a flexible schedule, including nights, weekends, holidays, based on business needs. Availability to work during the full season from Memorial Day through Labor Day, with minimal time-off requests (any prior commitments must be discussed before start date) Ability to stand for extended periods and to bend, kneel, reach, push, and pull while performing job tasks. Must have reliable transportation to and from work.
