Guest Services Supervisor - DoubleTree by Hilton Houston Medical Center

At DoubleTree by Hilton Houston Medical Center, we believe every guest interaction matters. We're looking for an energetic, service-driven Guest Service Supervisor to lead our front office team and deliver memorable hospitality experiences every day. If you thrive in a fast-paced environment, enjoy leading people, and know how to turn great service into unforgettable stays, this opportunity is for you.

What will I be doing:

Supervise daily guest service and front desk operations Lead, coach, and motivate team members to provide exceptional hospitality Ensure smooth and efficient guest check-in and check-out experiences Respond to guest concerns with professionalism, urgency, and care Support training initiatives and uphold Hilton brand standards Assist with scheduling, shift coverage, and operational coordination Work closely with housekeeping and other departments to ensure guest satisfaction Help maintain high service scores, positive reviews, and operational excellence What we are looking for: Previous hotel, hospitality, or customer service leadership experience preferred Strong communication, leadership, and problem-solving skills Ability to stay organized and composed in a fast-paced environment Flexible availability, including weekends and holidays Experience with Hilton systems or hotel PMS software is a plus A positive attitude and passion for creating exceptional guest experiences Why Join our

Team:

At DoubleTree, hospitality starts with a warm welcome — and that begins with our team members. We offer opportunities for growth, a supportive work environment, and the chance to be part of one of the world's most recognized hospitality brands. Bring your leadership, personality, and passion for service — and help us create stays guests will remember long after checkout. Apply today and be part of something exceptional. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality

• We're passionate about delivering exceptional guest experiences. Integrity
• We do the right thing, all the time. Leadership
• We're leaders in our industry and in our communities. Teamwork
• We're team players in everything we do. Ownership
• We're the owners of our actions and decisions. Now
• We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!