Hotel Manager in Training

Hotel Manager in Training Aquila Lodging Irving, TX Job Details Full-time $45,000 - $50,000 a year 5 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Hospitality Teamwork Team development Bachelor's degree Sales strategy Marketing operations Teaching Hotel management

Full Job Description Position Summary:

Aquila Lodging is opening a position of Manager In Training. This person will be immersed in training and upson successful completion, you will be placed in either an Operations Manager, Assistant General Manager or General Manager role based on competencies achieved over the 90 day period. We are ideally looking for someone with IHG or Marriott experience in some capacity. The goal is to immerse you in all things hotel operations, finance, human resources, light sales & marketing and brand accountability.

ESSENTIAL JOB FUNCTIONS

Guest Relations

• Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest's service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs. Associate Team
• Communicate all goals and results with associates and management team.
• Promote teamwork and associate morale.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Motivate and encourage staff to solve guest and associate related concerns.
• Communicate career opportunities to team leaders and associates.
• Recognize good team performance on a continuous basis through reward and recognition programs.
• Assist team leaders in meeting and exceeding goals.
• Promote empowerment by recognizing team members that make decisions.
• Develop cross-training opportunities throughout the hotel and within company. Use certificate training program as applicable.
• Assist operations manager/team leaders in understanding GEI/GSI results, developing game plans to attack need areas and expand on strengths.
• Complete skills matrix for management team and team leaders focusing on continual learning.
• Assist the team leaders in doing the same for each team member.
• Conduct one-on-ones with direct reports monthly.
• Provide service training on quarterly basis. Utilizing local classes, trainers and other corporate training resources.
• Ensure orientations for new team members are through and complete in a timely fashion. Make sure associates understands all of the benefits they are entitled. Financial
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Comply with all corporate accounting procedures.
• Maximize revenue through the Yield Management and inventory control systems.
• Develop annual budget and capital expenditure plans.
• Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.
• Utilize budgets to teach assistant operations manager and team supervisors to understand financial objectives. Balancing costs with associates/guests satisfaction.
• Develop and communicate selling strategies, utilizing forecasting tools.
• Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll an ordering procedures. Sales and Marketing
• Implement and encourage hotel participation in corporate national sales and marketing programs.
• Communicate competitive market conditions to team supervisors and Regional Management.
• Review inventory controls and selling strategies daily.
• Continually solicit new business for the hotel.
• Monitor group block and direct bill processes.
• Networking during breakfast and social hours to assist sales in uncovering new business leads.
• Ensure that all Guest Care associates understand hotel selling strategies.
• Stay current on local market conditions.
• Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
• Maintain rapport with competitor hotels, lead sources, clients, and the local community.
• Manage sales department.
• Review period end reports.
• Attend community relations meetings. Operations
• Perform hands-on duties as needed to deliver guest services.
• Provide a safe working environment in compliance with safety rules.
• Responsible for accident prevention programs.
• Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
• Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
• Analyze and implement actions using the Systems for management indicators on a daily/weekly basis.
• Attend all regional training seminars as outlined in key success factors.
• Coordinate suite care programs (including general cleans). Identifying trends and making recommendations for improvements.
• Audit a minimum of 10 rooms per week identifying displeasers and ensuring general cares meet standards.
• Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
• Ensure cross-training of all associates.

Job Type:

Full-time Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Hotel management: 5 years (Required)

Hospitality:

5 years (Required)

Work Location:

In person