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Hotel Operations Manager
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Fairfield Inn - North Houston/Spring
Spring, TX (In Person)
$55,000 Salary, Full-Time
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Job Description
Hotel Operations Manager 24485 Interstate 45, Spring, TX 77380 From $55,000 a year
- Full-time From $55,000 a year
- Full-time About Us Fairfield Inn by Marriott
- North Houston/Spring is an 85-room select-service Marriott hotel serving guests in the Spring and North Houston market near The Woodlands, local business demand, medical, leisure, and area attractions.
Hotel website:
www.marriott.com/en-us/hotels/houfa-fairfield-inn-and-suites-houston-north-spring/overview/ DePalma Hotels & Resorts brings more than 40 years of hotel industry experience and a true passion for hospitality. Founded in 1983, DePalma is a long-established hotel management company known for hands-on leadership, deep operational expertise, and a people-first approach that focuses on taking care of associates, guests, and the communities we serve. We believe great hospitality starts with great people, and we are committed to creating opportunities for growth, development, and long-term success for our teams. If you are looking to build your career with a company that values service, knowledge, professionalism, and doing things the right way, DePalma offers a place where your work matters. Visit us at www.depalmahotels.com Position Summary We are seeking a professional, hands-on, and service-driven Hotel Operations Manager to help lead daily hotel operations. This position supports the General Manager by helping oversee front desk, housekeeping, maintenance coordination, guest service, property standards, associate performance, and operational follow-through. The Hotel Operations Manager plays an important role in creating a positive guest experience, supporting department leaders, improving daily execution, and helping the hotel operate efficiently during normal business levels and throughout the upcoming renovation period. This position is ideal for a hospitality leader who enjoys being visible on the floor, solving problems, coaching team members, and helping drive accountability across a select-service hotel operation. Responsibilities Assist the General Manager with daily hotel operations and department follow-up Help lead front desk, housekeeping, maintenance coordination, and guest service execution Support a positive guest experience through strong service standards and timely service recovery Monitor guest feedback, online reviews, brand standards, and associate follow-up Assist with hiring, training, coaching, scheduling, and performance management Help ensure departments are properly staffed, organized, and prepared for business levels Walk the property regularly to inspect cleanliness, maintenance, safety, guestroom readiness, and overall presentation Support housekeeping and rooms operations to help ensure rooms are clean, inspected, and ready for arrival Coordinate with maintenance and vendors to help address property needs, guestroom issues, pool/whirlpool concerns, laundry equipment, breakfast-area equipment, and general upkeep Assist with renovation-related communication, guest impact awareness, room readiness, operational adjustments, and team follow-through as assigned Work with department leaders and associates to resolve operational issues and improve team performance Assist with payroll control, labor management, supply usage, purchasing coordination, and basic financial accountability Support group, meeting, breakfast, and guest-service operations as needed Help ensure compliance with hotel policies, safety procedures, brand standards, and company expectations Respond to guest concerns, associate issues, and operational needs in a professional manner Serve as manager on duty and provide leadership coverage as assigned Help create a professional, accountable, clean, and service-focused hotel culture Qualifications Required Previous hotel operations, front office management, rooms management, housekeeping leadership, guest service leadership, or hospitality supervisory experience Strong guest service, communication, organization, and problem-solving skills Ability to lead, coach, and support hourly associates across multiple departments Strong attention to detail and ability to follow hotel standards and procedures Ability to manage multiple priorities in a fast-paced hotel environment Basic understanding of hotel operations, guest satisfaction, labor control, room readiness, and daily financial procedures Ability to handle guest concerns and service recovery professionally Ability to work hands-on and assist the team where needed Reliable attendance and a leadership style based on visibility, follow-up, and accountability Ability to work flexible schedules including days, evenings, weekends, and holidays as needed Preferred Previous Hotel Operations Manager, Assistant General Manager, Front Office Manager, Rooms Manager, Executive Housekeeper, or similar hotel leadership experience Experience working in a Marriott, Fairfield Inn, Hilton, IHG, Wyndham, or other branded hotel environment Experience with hotel property management systems, guest satisfaction platforms, scheduling, payroll, and basic reporting tools Experience supporting a hotel renovation, property improvement plan, brand transition, or major property project Experience coordinating with maintenance, vendors, housekeeping, front desk, breakfast operations, and hotel leadership Strong understanding of select-service hotel operations, housekeeping productivity, front desk service, preventative maintenance, and guestroom readiness Bilingual English/Spanish communication skills are a plus Schedule Flexible schedule based on business needs Day, evening, weekend, and holiday availability required Manager on duty coverage as assigned On-call availability may be required based on hotel operations and renovation needs Job Type Full-time Pay Starting at $55,000 per year and up based on experience Benefits Eligible associates may be offered: Health, dental, and vision insurance 401(k) with company contribution Paid time off Holiday pay Marriott travel discounts and perks Growth and advancement opportunities with an established hotel management company Join Our Team This is a great opportunity for a hands-on hotel leader who enjoys daily operations, guest service, team development, and property-level execution. If you are dependable, professional, organized, and ready to help lead operations at Fairfield Inn by Marriott- North Houston/Spring during an important renovation period, we encourage you to apply.