Hotel Assistant General Manager

Hotel Assistant General Manager Tru by Hilton SLC Airport - 1.0 Salt Lake City, UT Job Details Full-time $47,000 - $53,000 a year 1 day ago Benefits AD&D insurance Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Spanish Operations management Computer literacy English High school diploma or GED Training & development Full Job Description Assistant General Manager Come join the Award-winning Magnus Hotel Management team at our Tru by Hilton, SLC Airport hotel, where we strive to be one of the best hotels in Northern Utah. Guest satisfaction is a top priority. We work together as a team to create a culture of safety, quality, and integrity.

About you:

What does hospitality mean to you? Do you like getting to know new people from all over? Or do you like seeing them smile after a good night's stay? Whatever it is, your drive to make people feel welcome is important to us. People who fit well here at Tru by Hilton, SLC Airport have a commitment to quality & people in everything they do. Our team members understand the importance of a home away from home and try their best to make people feel at home here.

About us:

Our team members understand our vision, contribute to our mission, thrive on hard work and good, honest values. We empower on-site staff to take responsibility and pride in their hotel. Fulltime exempt Status. Salary commensurate with experience.

A day in the life:

• Assist the General Manager in his/her day-to-day operations.
• Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and Managers.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.
• Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
• Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff and completes all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
• Assisting General Manager during Morning meetings or conducts the morning meetings in the absence of General Manager.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to hotel operating controls, SOP's, policies, procedures and service standards.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly, and monthly property inspections.
• Ensures property, grounds, physical plant, and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, Managers, and other departments to ensure maximum operating effectiveness.
• Cover shifts is all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Respond to audits to ensure continual improvement is achieved.
• All Other duties as assigned by the General Manager or MHM.

Skills you'll need: High School Diploma or GED required. Bachelor's Degree in Hotel Management, Hospitality, or related field preferred. Prior Assistant General Manager experience in the hospitality industry preferred. Ability to stand/walk for entire shift. Lift up to 25lbs occasionally, lift up to 40lbs rarely. Ability to use a computer, familiar with MS Word and Excel. Ability to read, write and understand English. Bilingual English/Spanish helpful. Previous Hilton experience preferred. OnQ Experience required. Strong leadership and a professional image. Excellent interpersonal, written, and verbal communication skills.

Benefits and Rewards:

Salary commensurate with experience Fulltime employees are eligible for health, dental and vision insurance; basic life and AD&D insurance; paid-time-off and holiday pay. Employee discounts at all Hilton brand hotels for full- and part-time employees. Magnus Hotel Management (MHM) is a Drug-Free Workplace and an EEO employer.

Job Type:

Full-time Pay:

$47,000.00 - $53,000.00 per year

Benefits:

AD&D insurance Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Relocate:

Salt Lake City, UT 84116: Relocate before starting work (Required)

Work Location:

In person