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Hotel Front Desk Supervisor
Job
Lakecrest
Falls Church, VA (In Person)
Full-Time
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Job Description
Hotel Front Desk Supervisor Lakecrest Falls Church, VA Job Details Full-time $17 - $19 an hour 5 hours ago Benefits Free parking Health insurance Dental insurance Paid time off Employee discount Qualifications Customer communication Multilingual Night audit Attention to detail Accounting Multi-line phone systems Full Job Description Job Summary We are seeking an energetic and dedicated Hotel Front Office Supervisor to lead our front desk operations and ensure an exceptional guest experience. In this vital role, you will oversee daily front desk activities, manage guest relations, and coordinate with various hotel departments to deliver seamless service. Your leadership will set the tone for a welcoming atmosphere, uphold hotel standards, and drive guest satisfaction. If you thrive in a fast-paced hospitality environment and possess a passion for customer service, this is your opportunity to shine! Openings at two Northern Va. Properties. Duties Supervise and train front desk staff, including receptionists and night audit personnel, to ensure efficient check-in/check-out processes Ability to work evenings and weekends Oversee guest services, addressing inquiries, resolving issues promptly, and maintaining high levels of guest satisfaction Manage reservations, room assignments, and billing procedures with accuracy and attention to detail Implement hotel policies and procedures related to guest services, safety, and security Handle multi-line phone systems with professionalism using proper phone etiquette Assist on audits to reconcile accounts, commissions, prepare reports, and ensure financial accuracy Skills Experience in hospitality management with a background in hotel operations and guest services - Previous Hotel Experience Required. Proven leadership skills in supervising teams and coordinating hotel functions Excellent customer service skills with a friendly, approachable demeanor Knowledge of hotel management software systems and multi-line phone systems Strong understanding of guest relations and hospitality standards. Bilingual or multilingual abilities to effectively communicate with diverse guests and team members a plus. Join us in creating memorable experiences for our guests. We value passionate professionals who are committed to hospitality and eager to make a positive impact every day!