Hotel Operations Manager

Hotel Operations Manager (part of Marriott International) 3.5 3.5 out of 5 stars Job Overview We are seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of our hospitality property. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest service. This role involves supervising staff, managing guest relations, and ensuring the smooth functioning of all hotel departments to provide an outstanding guest experience. Multilingual abilities and previous hotel management experience are highly desirable to effectively communicate with diverse guests and team members. The Hotel Operations Manager will play a key role in maintaining high standards of service, optimizing revenue, and fostering a welcoming environment for both guests and staff. Responsibilities Oversee daily hotel operations, including front desk, housekeeping, food & beverage, and guest services Supervise and lead hotel staff, including hiring, training, scheduling, and performance management Ensure exceptional guest experiences through personalized service and effective resolution of guest concerns Manage revenue streams by implementing effective revenue management strategies and pricing policies Coordinate with human resources on staffing needs, employee relations, and compliance with hotel policies Monitor financial performance, budgeting, and cost control measures to meet operational goals Oversee night audit procedures and ensure accurate financial reporting Maintain high standards of cleanliness, safety, and hospitality throughout the resort or hotel property Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently Foster positive guest relations to promote repeat business and positive reviews Implement training programs for staff development in hospitality standards and customer service excellence Requirements Proven supervisory experience within the hospitality industry or hotel management roles Extensive knowledge of hotel operations, including front desk management, guest services, and resort management Strong leadership skills with the ability to motivate and manage diverse teams Excellent customer service skills with a focus on guest satisfaction Experience in revenue management, budgeting, and financial analysis within a hospitality setting Familiarity with human resources practices related to staffing, training, and employee relations Multilingual or bilingual abilities preferred to communicate effectively with international guests Knowledge of night audit procedures and multi-line phone systems is advantageous Hospitality management certification or relevant degree is preferred but not required Ability to work flexible hours in a fast-paced environment while maintaining professionalism This position offers an exciting opportunity for a dedicated hospitality professional to lead our team in delivering memorable guest experiences while driving operational excellence.

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person