Lodge Manager

Position:

Lodge Manager Supervisor:

General Manager Status:

Full-time Salary:

Commensurate with

Education and Experience Job Summary:

The Lodge Manager oversees the daily operations as well as provides strategic direction. This position plans and supervises the activities of an extensive and diversified workforce to ensure a smooth and profitable organization. The Manager takes responsibility for all aspects of the Lodge operations from handling customer concerns to strategizing and preparing reports. The Lodge Manager's position is the reference point for external and internal customers. In addition, this position must guide employees to work as an effective and efficient team with the Manager as the critical component for setting examples and fostering a climate of cooperation.

Responsibilities:

• Supervise work at all levels (front desk, housekeepers, maintenance workers, etc) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Work with the Marketing Department to develop and implement an intuitive and efficient marketing strategy to promote the hotel's services.
• Communicate with customers: welcome them to the facilities, address their complaints, find solutions to problems, offer information etc.
• Handle maintenance issues, staff shortages, equipment failures, renovations etc.
• Collaborate with external customers such as: vendors, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Prepare weekly, monthly and quarterly occupancy and revenue forecasts.
• Review team members' performance, productivity and efficiency via contact reports and evaluations.
• Manage expenses, labor costs, and staffing objectives efficiently and effectively while achieving highest guest satisfaction.
• Know the overall property, gaming facility, and promotional offerings.
• Identify ways to improve workflows and processes to work smarter and increase efficiency.
• Models a strong work ethic and is visible, available, and present for the guests and employees.

Qualifications:

• Bachelor's Degree in Hotel/Hospitality Management, Business Administration or relevant field (preferred).
• Proven experience as Lodge Manager or relevant role.
• Understanding of all lodge management best practices and relevant laws and guidelines.
• Working knowledge of computer programs - especially lodge software.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Reliable with ability to multi-task and work well under pressure.
• Outstanding leadership skills and a great attention to detail.

Submit completed applications/resumes to:

Sokaogon Chippewa Gaming Enterprise McKenna Wollenberg - HR Manager PO Box 277 Crandon

WI 54520

Phone:

715-478-7549

Email:

hr@molelake.com

Fax:

715-478-5745 Native American Preference is Granted According to

PL 93-638

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings. The job description is not intended to be an exhaustive list of all duties or qualifications.

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Vision insurance

Work Location:

In person