Hotel Front Desk Night Manager

Hotel Front Desk Night Manager Holiday Inn Express & Suites Madison Central - 3.3 Madison, WI Job Details Part-time | Full-time $18 - $20 an hour 1 day ago Qualifications Record keeping Computer operation Maintaining an organized workspace Phone communication Greeting customers Mid-level High school diploma or GED Cash register Hospitality Management Organizational skills Hotel customer satisfaction operations Clean workspace maintenance Cross-functional collaboration Communication skills Technical Proficiency Customer complaint resolution Client interaction via phone calls

Full Job Description Position Overview:

Holiday Inn Express & Suites Madison Central, a leading property development and management firm in the Midwest, is seeking a professional and motivated Hotel Night Manager to join our Holiday Inn Express Madison Central team. We offer the opportunity to build a rewarding long term career in hospitality. Our ideal candidate will be the face of our property, providing exceptional service and creating a memorable experience for our guests.

Benefits:

Key Responsibilities:

Greet and welcome guests upon arrival, providing a friendly and professional first impression. Handle check-in and check-out procedures efficiently while ensuring guest satisfaction. Manage reservations, including handling phone calls and online booking systems. Provide information about hotel services, facilities, and local attractions to guests. Address and resolve guest inquiries and complaints in a timely and effective manner. Maintain accurate records of guest accounts and perform basic cashiering tasks. Collaborate with housekeeping and maintenance departments to ensure room readiness and address any guest needs. Ensure the lobby area is tidy and presents a welcoming environment. Assist in managing and optimizing the hotel's reservation system and front office operations.

Qualifications:

High school diploma or equivalent; hospitality certification or degree preferred. Proven experience in a front desk role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Proficiency in computer systems, including reservation software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong organizational skills and attention to detail. Flexibility to work in shifts, including weekends and holidays.

Our Commitment:

At Holiday Inn Express & Suites - Madison Central, we're more than just a workplace - we're a team that values each team member's growth, happiness, and career goals. By investing in our people and promoting from within, we create a motivated, empowered workplace where everyone is excited to come to work each day.

Application Process:

To apply, select the location and position you are interested in on our careers page and fill out your information. If your qualifications match an open position, you will be contacted by the property for further steps. Join us at Holiday Inn Express & Suites Madison Central and be a part of a team that values professionalism, customer satisfaction, and continuous improvement in the dynamic field of hospitality.