Front Desk Supervisor

Gravity Haus is seeking an energetic and service-driven Front Desk Supervisor (Haus Experience Supervisor) to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property. Key Responsibilities Front Desk Operations Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications. Ensure the team follows all service protocols and hospitality standards. Monitor and manage room blocking, special requests, early arrivals, and VIP needs. Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks. Assist with billing questions, corrections, and resolution of guest issues. Maintain a welcoming, organized, and efficient lobby and front desk environment. Team Leadership & Training Assist in hiring, onboarding, supervising, and training Front Desk Specialists. Help create staffing schedules based on business needs. Conduct coaching conversations, performance feedback, and disciplinary actions as needed. Support team development, morale, and alignment with company standards. Guest Experience Deliver anticipatory, high-touch guest service throughout the stay. Support pre-arrival planning and communications to personalize each visit. Help resolve escalated guest concerns with professionalism and empathy. Promote hotel services, amenities, and local recommendations. Cross-Department Collaboration Communicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests. Coordinate with Maintenance for timely resolution of in-room issues. Support F&B, Membership, and Events teams to provide seamless experiences across the property. Member Support Introduce guests to Gravity Haus membership benefits and community events. Prepare personalized member welcome notes, VIP touches, and itineraries. Assist local and visiting members with questions, access, or amenity usage. Uphold community standards and ensure a safe, welcoming space for all members. What We're Looking For 1+ years of hotel front desk or hospitality experience preferred. Prior supervisory experience is a plus but not required with strong leadership qualities. Strong communication skills and comfort using hotel/PMS platforms. A guest-first mindset and genuine enthusiasm for hospitality. Thrive in a fast-paced environment and solve problems calmly and creatively. Build strong working relationships across departments and collaborate naturally. Stay organized, think ahead, and manage shifting priorities with ease. Inspire teamwork and help others grow through coaching and real-time feedback. Ability to work a flexible schedule including weekends and holidays. Comfort using hospitality systems (PMS, OpenTable, Slack, or similar). A passion for the outdoors, wellness, and a sustainable lifestyle. Physical Requirements Ability to stand for extended periods. Ability to lift up to 50 lbs occasionally. Flexibility to work weekends, holidays, and varying shifts as needed. About Gravity Haus Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: Keep Growing Bring Others Along Create Powerful Moments Be "All-In" + Go the Distance Make it Better than You Found It We're looking for team members who share these values and want to make a meaningful impact in both their work and community. What We Can Offer You When you join Gravity Haus, you're not just taking a job — you're stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.