Housekeeping Supervisor

The Housekeeping/Guest Room Supervisor is responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow. The Housekeeping/Guest Room Supervisor oversees multiple positions, including: Assistant Guest Room Supervisors, Room Inspectors, Guest Room Attendants, Laundry Attendants and the Facilities Attendant.

ESSENTIAL FUNCTIONS

ð Maintains hotel brand and Dunn Hospitality Group cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met. ð Trains staff in all aspects of housekeeping including guest service. ð Administers guest satisfaction inspection procedures and reports. ð Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both. ð Plans work schedules and room assignments with minimum disruption to guests.

OTHER FUNCTIONS

ð Maintains guest service as the driving philosophy of the hotel. ð Personally demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest. ð Develops added-value customer service programs regarding housekeeping services. ð Can communicate to guests about hotel promotions, local attractions and points of interest. ð Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs. ð Meets or exceeds hotel guest satisfaction measures. ð Ensures hotel standards and services contribute to the delivery of consistent guest service.

SUPERVISORY FUNCTIONS

ð Manages human resources functions including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, a qualified workforce. ð Maintains a positive, cooperative work environment between staff and management. ð Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service. ð Administers personnel policies fairly and consistently. ð Resolves associate grievances in a fair and timely way. ð Ensures housekeepers know responsibilities and manage against those responsibilities. ð Ensures associates know policies, pay procedures, bonus plans and benefits. ð Helps to develop management talent by acting as a mentor for direct reports. ð Uses ongoing safety training to minimize worker's compensation claims. ð Monitors and maintains acceptable turnover levels. ð Assists in annual budget preparation. ð Anticipates revenue/cost problems in department. ð Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs. ð Produces accurate financial reports on time. ð Orders and buys cleaning supplies, linens and chemicals at the best prices. ð Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures. ð Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities. ð Ensures staff and associate involvement in preventive programs. ð Justifies capital projects for inclusion in the capital budget. ð Protects the interest of the hotel during capital projects. ð Understands and implements laws which apply to housekeeping supplies and chemicals. ð Recognizes and corrects conditions which may create security, fire or accident hazards. ð Understands and implements hotel's key control system.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

ð High school diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

ð Good ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. ð Good ability to write routine reports and correspondence. ð Good ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

ð Good ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. ð Good ability to deal with problems involving several concrete variables in standardized situations.

MATHEMATICAL SKILLS

ð Good ability to add and subtract two digit numbers and to multiply and divide with tens and hundreds. ð Good ability to perform these operations using units of American money and weight measurement, volume, and distance.

TECHNICAL/COMPUTER SKILLS

ð Basic computer skills. ð Ability to learn to use a computer property management system, if necessary. OTHER SKILLS and

ABILITIES

ð Good problem solving skills to resolve disputes. ð Good ability to handle multiple tasks simultaneously.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ð This position requires standing for long periods of time. ð This position requires constant mobility, including moving between other departments and/or facilities. ð This position requires the ability to review items closely. ð This position requires pushing, pulling, lifting, moving and/or carrying of up to 25 pounds. ð This position requires the ability to crawl and work within confined spaces. ð This position requires hand and finger dexterity.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ð The work environment is fast-paced and deadline-oriented. ð This position may, from time to time, require a flexible work schedule. ð Frequent use of a computer and other office equipment is required. ð This position requires working independently with minimal supervision. ð This position requires working and interacting with other team members. ð This position involves frequent face-to-face interaction with employees, both in person and over the telephone. ð This position requires subjection to hazardous chemicals and/or materials on a regular basis. ð This position requires working with dirt, dust and other airborne particles. ð This position requires the use of machinery, electrical and mechanical equipment.

Job Type:

Full-time Pay:

$20.00 - $21.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person