Senior Housekeeping Manager

Senior Housekeeping Manager Crescent Hotels & Resorts LLC Berkeley, CA Job Details 20 hours ago Qualifications Hotel cost control Managing commercial facilities cleaning teams Hotel housekeeping management Team supervision Operational management Managing hospitality teams Team development Payroll systems (technically supported) Hotel staff training Productivity software Hotel operations budget management Team motivation (leadership skill) Hotel maintenance management Full Job Description Essential Functions Lead and manage the daily operations of the Housekeeping Department. Ensure guest rooms, public areas, back-of-house areas, and facilities meet company and brand cleanliness standards. Supervise, coach, train, and develop Housekeeping Supervisors and team members. Conduct regular inspections of guest rooms, public areas, and employee work areas to ensure quality standards are maintained. Manage staffing levels, scheduling, labor costs, and productivity to meet operational and financial goals. Monitor department payroll, attendance, overtime, and compliance with wage and hour regulations. Participate in hiring, onboarding, performance management, coaching, disciplinary actions, and terminations in partnership with People & Culture. Ensure compliance with all safety, security, sanitation, OSHA, and company policies and procedures. Manage inventory levels, purchasing, and control of housekeeping supplies, linen, uniforms, and equipment. Coordinate preventive maintenance and room status communication with Engineering and Front Office departments. Investigate and resolve guest concerns, service issues, and housekeeping-related complaints in a timely and professional manner. Maintain compliance with brand standards, quality assurance inspections, and internal audits. Collaborate with other department leaders to achieve overall hotel goals and guest satisfaction objectives. Prepare departmental reports, forecasts, budgets, and action plans as required. Foster a positive, inclusive, and service-oriented work environment. Supervisory Responsibilities Housekeeping Supervisors Room Attendants Housepersons Public Area Attendants Laundry Attendants and Laundry Operations (if applicable) Qualifications Minimum 3-5 years of housekeeping leadership experience in a hotel environment. Previous experience managing supervisors and large housekeeping teams preferred. Strong knowledge of housekeeping operations, labor management, inventory control, and guest service. Ability to lead, coach, motivate, and develop employees. Excellent communication, organizational, and problem-solving skills. Ability to work flexible schedules, including weekends and holidays. Proficient in hotel management systems, payroll systems, and Microsoft Office applications. Physical Requirements Ability to stand, walk, bend, reach, and move throughout the hotel for extended periods. Ability to lift and carry up to 25 pounds occasionally. Ability to inspect guest rooms and public areas throughout the property. Key Competencies Leadership and Team Development Guest Service Excellence Operational Excellence Quality Assurance Labor and Productivity Management Communication and Collaboration Conflict Resolution Time Management Accountability and Integrity Safety and Compliance Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.