Assistant Director of Housekeeping

Assistant Director of Housekeeping Four Seasons

• 4.1 Los Angeles, CA Job Details Full-time $98,000
• $105,000 a year 17 hours ago Qualifications Computer operation Computer literacy Customer inquiry handling Computer skills

Full Job Description About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep. Assistant Director of Housekeeping Full Time Beverly Wilshire, Beverly Hills, A Four Seasons Hotel The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for an Assistant Director of Housekeeping who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Assistant Director of Housekeeping reports directly to the Director of Housekeeping. Work authorization for the location is required. Join Our Team Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998. Responsibilities Oversee Team Leaders, housekeepers, and housemen, ensuring high standards through testing, training, and effective scheduling. Accommodate guest requests with exceptional hospitality, addressing special needs, resolving complaints, and assisting with inquiries about resort services. Support recruiting efforts, as well as the hiring, training, evaluation, and motivation of employees; address disciplinary needs as required. Create and manage schedules, adjusting for occupancy fluctuations to optimize staffing levels and uphold service quality. Supervise daily tasks, ensuring that quotas and performance standards are consistently met. Promote workplace safety by establishing and enforcing proper practices. Conduct and organize physical inventories of uniforms, linens, and supplies, ensuring accurate counts. Coordinate with contracted vendors during their work on hotel premises, ensuring standards are met. Facilitate regular staff meetings to foster communication and alignment within the team. Provide ongoing training and development opportunities for all personnel, updating materials and overseeing the online training program. Complete and submit payroll reports and attendance records promptly and accurately. Manage housekeeping shifts, ensuring smooth operations during morning and evening transitions. Contribute to the development and execution of annual budgets for guest supplies, cleaning materials, and equipment. Track and analyze costs related to inventories, supplies, labor, and energy to support effective cost management. Build and maintain strong working relationships with all department and division leaders across the hotel. Perform regular walkthroughs of the property to identify and address any deficiencies, following up as needed. Foster a professional and harmonious work environment through positive interactions with co-workers and supervisors. Manage multi-line phone systems with professionalism and adherence to established policies. Inspect public areas regularly to ensure cleanliness and maintenance. Monitor labor and expenses to maintain budgetary goals. Resolve housekeeping challenges while ensuring the highest levels of guest satisfaction. Maintain inventory levels for all supplies and equipment. Follow established payroll procedures diligently. Assist guests in a courteous and helpful manner, ensuring their needs are met promptly. Respond appropriately to hotel emergencies and safety situations. Take on additional tasks or projects as assigned by management. Preferred Qualifications Minimum 2-3 years housekeeping management experience Strong verbal and written communication skills Computer literacy required Strong organizational skills needed What you can expect.. Be part of a cohesive team with opportunities to build a successful career with global potential Have access to a robust benefit plan Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence

Salary:

$98,000.00

• $105,000.00 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website
• http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf Learn more about what it is like to work at Four Seasons
• visit us: http://jobs.

fourseasons.

com http:

//www.linkedin.com/company/four-seasons-hotels-and-resorts Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website

• https://eeoc.

gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf