Housekeeping Manager

Housekeeping Manager Miyako Hotel Los Angeles Los Angeles, CA Job Details Full-time $84,000 - $89,000 a year 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Trigonometry Teamwork Hotel housekeeping management Report writing Management Expense management Managing hospitality teams

Hiring Geometry Delegation Full Job Description SUMMARY:

The House Keeping Manager directs the institutional housekeeping program to ensure clean, orderly and attractive conditions according to Miyako's service standards for the hotel by performing the following duties personally or through subordinate supervisors. conditions according to Miyako's service standards for the hotel by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Establishes standards and procedures for the work of the housekeeping staff.
• Plans work schedules to ensure adequate coverage for the delivery of excellent service.
• Inspects and evaluates physical conditions of the hotel guest rooms and public space.

Submits recommendations to management for painting, repairs, furnishings, relocation of equipment, and use of space. Conducts a periodic inventory of linen, glassware, and guest supplies. Investigates new and improved cleaning instruments and methods. Selects and purchases new equipment and furnishings. Conducts monthly department meetings.

• Submits recommendations to management for painting, repairs, furnishings, relocation of equipment, and use of space.
• Conducts a periodic inventory of linen, glassware, and guest supplies.
• Investigates new and improved cleaning instruments and methods.
• Selects and purchases new equipment and furnishings.
• Conducts monthly department meetings.
• Maintains and evaluates performance of all Housekeeping personnel.
• Monitors attendance records of staff.
• Prepares weekly, monthly and periodic reports for management.
• Maintains and monitors high standards of quality guest service.
• Trains and retrains all Housekeeping staff on a constant basis.
• Assigns duties to Assistant Housekeeping Managers and supervisors following up on tasks through completion.
• Monitors occupancy levels and room availability with the Reservations Manager.
• Prepares and implements all departmental procedures.
• Ensures that all departmental and hotel-wide procedures are followed.
• Monitors employee uniforms and maintains grooming standards.
• Follows up on guest complaints, guest comment cards, guest letters to ensure guest satisfaction.
• Confers and cooperates with all department managers to ensure communications are accurate to achieve guest satisfaction.
• Communicates to all Housekeeping staff using verbal or written communications about any activities necessary in the hotel.
• Maintains labor budget.
• Monitors department expenses.
• Approves payroll.
• Communicates with Executive Management about any needs or concerns.
• Attends daily, weekly and monthly meetings as required.
• Hires and recommends for termination employees as necessary.
• Conducts new hire department orientation.
• Handles Manager on Duty shifts as scheduled.
• Maintains professional communications and rapport with peers at other hotels.
• Maintains all human resource paperwork for direct management reports.
• Steps in to any Housekeeping areas when it is necessary to assist.
• Maintains working knowledge of Hotel Safety and Evacuation Plan.
• Coaches and counsels staff as necessary.
• Promotes teamwork within department and among all hotel staff
• Assist the Rooms Director with other tasks as requested.

SUPERVISORY RESPONSIBILITIES

Manages one assistant manager and supervisors, inspectors, room attendants, and housemen. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1.EDUCATION

AND/OR EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; and minimum two year of hotel housekeeping management experience. 2.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 3.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 4.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 5.

SCHEDULE

It is required to be able to work flexibly including weekends and holidays as scheduled. 6.

CERTIFICATES, LICENSES, REGISTRATIONS

None of the above is required. 7.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to stand; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, risk of electrical shock, and risk of radiation from working on the computer. The noise level in the work environment is usually moderate.

EQUIPMENT

• PMS (Currently Opera as of June 2015)
• Microsoft Office
• Calculator
• Telephone
• Facsimile
• Copier/Scanner
• Printer

SAFETY EQUIPMENT

• Fire extinguisher

Pay:

$84,000.00 - $89,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person