Housekeeping Supervisor

Department:

Housekeeping Report To:

Facility Director Summary:

The Housekeeping Supervisor is responsible for overseeing the daily operations of a housekeeping team, ensuring all assigned areas are cleaned and maintained to the highest standards of cleanliness, while adhering to established procedures and safety guidelines. They will lead, train, and supervise a team of housekeepers, monitor quality control, and address any issues related to cleanliness and guest satisfaction.

Key Responsibilities:

Team Leadership and Supervision:

Assign cleaning tasks to housekeeping staff based on daily schedules and priorities. Provide ongoing training and coaching to new and existing housekeeping staff on proper cleaning techniques, safety procedures, and company standards. Conduct performance evaluations and provide feedback to staff members. Address any performance issues or concerns promptly and effectively. Motivate and inspire the team to achieve high standards of cleanliness.

Quality Control and Inspection:

Regularly inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness meets established standards. Identify and report any maintenance issues or damage to rooms and facilities. Conduct spot checks to verify thoroughness of cleaning tasks. Monitor the quality of cleaning supplies and equipment, reporting any issues to management.

Operational Management:

Manage inventory levels of cleaning supplies and equipment, placing orders as needed. Ensure proper usage and maintenance of cleaning equipment. Coordinate with other departments, such as maintenance and front desk, to address guest concerns and requests related to cleanliness. Monitor staff attendance and ensure adequate coverage during all shifts. Create and maintain detailed cleaning checklists and procedures.

Guest Service:

Respond promptly to guest requests and complaints regarding cleanliness. Ensure all guest rooms are prepared according to established standards, including turndown service. Maintain a positive and professional attitude when interacting with guests.

Qualifications:

Experience:

Minimum of 2 years of experience in a supervisory role within a housekeeping department, preferably in a hospitality setting.

Skills:

Excellent attention to detail, strong organizational and time management skills, ability to lead and motivate a team.

Communication:

Effective communication skills to clearly instruct staff and address guest concerns.

Physical Requirements:

Ability to perform repetitive cleaning tasks, lift and move heavy objects, and stand for extended periods.

Note:

This job description is a general outline and may be modified to fit the specific needs of the organization.