HOUSEKEEPING MANAGER

HOUSEKEEPING MANAGER

Grand Beach Suites Hotel Surfside, FL Job Details Full-time $70,000 - $75,000 a year 1 day ago Qualifications Spanish Hotel housekeeping management Operations management Inventory management 5 years Staff scheduling Hotel quality control Routine inspections English Managing hospitality teams Mid-level Supervising experience Financial operations management Team management Employee relations management Cleaning Hotel customer satisfaction operations Managing hospitality operations budgets Leadership Communication skills Staffing management Overseeing training Organizational budget management Customer complaint resolution Staff development

Full Job Description Position:

Housekeeping Manager Department:

Housekeeping Job Summary Assists the Executive Housekeeper with the management of the Housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control. Job Specifications Qualifications Ideal candidates should have at least five years of housekeeping experience, including supervisory training, along with strong organizational and customer service skills Responsibilities A leading hotel in Surfside is seeking a Housekeeping Manager responsible for supervising the housekeeping department and ensuring quality service to guests The role includes training staff, maintaining operational standards, and ensuring cleanliness across the hotel Customer/Client Focus Attention to detail Communication Proficiency Leadership Skills Teamwork Orientation A minimum of (2) year of housekeeping experience Able to speak and understand English and basic Spanish Must be able to work independently and exercise good judgment to resolve issues Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brand's service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.