Housekeeping Supervisor

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Assists Housekeeping Supervisor in all duties and may act in that capacity when Housekeeping Supervisor is off duty including but not limited to the following: 1.

"Breaks out the house" with room disbursement with the number of attendants available. 2. Schedules and maintains proper workforce (Room Attendants/Suite Attendants) to ensure correct staffing levels to meet demands of guests and associates. 3. Responsible for all QA documentation for the Housekeeping Department. 4. Responsible for approval of vacation requests. 5. Keep abreast of and comply with Brand Standards. 6. Implement Reward Programs within Brand Standards.

• Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron.
• Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
• Check shower curtain for mildew, scum, and clean accordingly.
• Properly replace linen as needed.
• Replace guest amenities as needed.
• Clean and stock Room Attendant/Suite Attendant carts, linen/storage rooms, and maintain in a presentable manner.
• Check for missing and/or damaged furniture, equipment, etc. and report it to the Housekeeping Supervisor.
• Report maintenance problems in guest rooms.
• May be required to work in laundry area as necessary.
• Maintain security for guests and property by keeping room doors locked at all times.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Responsible for proper administration of key control for issued keys or keys left by guests in the room.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team's entire workload is completed daily.
• May be asked to operate a motor vehicle in the course of running errands for the hotel.
• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
• Immediately report any suspicious activities by guests or others.
• Perform other duties as required

Pay:

From $14.00 per hour Application Question(s): Six months to one year of previous experience required

Education:

High school or equivalent (Required) Ability to

Commute:

Alexandria, LA 71301 (Required)

Work Location:

In person