Housekeeping Supervisor

MGM Springfield Housekeeping Supervisor Springfield, MA Apply Housekeeping Supervisor THE JOB:

Join the MGM Springfield team as a Housekeeping Supervisor, where you?ll lead the daily operations of assigned floors and ensure exceptional room quality across the property. In this pivotal role, you?ll support a culture of outstanding guest service, safety, and teamwork while guiding a dedicated housekeeping staff. If you?re an experienced leader who thrives in a fast paced environment and takes pride in maintaining impeccable standards, we invite you to bring your expertise to our world class resort.

THE STARTING RATE

\$20.25 per hour

THE DAY-TO-DAY

Works effectively in a fast paced environment with strong multitasking and decision making skills. Ensures all duties are completed in compliance with property standards, company policies, and legal requirements related to safety, health, and guest welfare. Thoroughly inspects guest rooms for cleanliness and overall condition, and reports room status, work orders, damages, and carpet needs. Maintains accurate records including repairs, lost and found items, and quality of work. Completes daily worksheets and submits all required paperwork in a timely and accurate manner. Maintains departmental assets, ensuring equipment is properly repaired and all FOH/BOH areas are clean, organized, and well maintained. Supervises assigned floors, ensuring all rooms, hallways, and public areas meet property cleanliness standards. Leads Housekeeping employees by providing training, performance feedback, and recognition, ensuring adherence to company and departmental policies. Trains employees and new hires on cleaning products in compliance with OSHA chemical safety standards. Maintains comprehensive knowledge of hotel information to accurately answer guest inquiries. Responds promptly to guest complaints, using sound judgment and creative problem solving to anticipate and resolve issues. Maintains exceptional guest service standards and remains attentive to guest needs while protecting their privacy and confidentiality in accordance with hotel policies.

THE IDEAL CANDIDATE

1+ Years of Prior Relevant Experience is required 2+ Years of Prior Relevant Housekeeping and/or Administrative Experience is preferred Must be willing and able to work a flexible schedule from 7am-12:45am, OT available, 8-10hr shifts/40hours per week/no overnights Previous experience managing employees using a Culinary Bargaining Agreement is preferred

THE PERKS & BENEFITS

Healthcare, financial and time off benefits Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION

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