Housekeeping Manager - Hotel

Housekeeping Manager - Hotel

INTRODUCTION TO ROLE

The Executive Housekeeper serves as key support to the operations team, working closely with front desk/guest services and maintenance teams to ensure the property ads to the highest standards of cleanliness in both guest rooms and common areas. Directly leading a high-performing team of housekeepers, housemen, and laundry attendants, with support from inspectors and supervisors, this highly visible role ensures top-notch guest satisfaction.

Benefits eligibility:

• Full-time roles are eligible for Health benefits, 401K, and property discounts

WHO WE ARE LOOKING FOR

• Thorough knowledge of housekeeping procedures, cleaning materials, and equipment
• Ability to supervise and work with employees
• Ability and willingness to respond to emergencies
• Tact and resourcefulness in dealing with the public
• Strong communication skills
• Effective Leadership Practices

WHAT YOU WILL WORK ON

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

People Leadership:

Provide outstanding leadership to drive and motivate the team. This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.

• Oversees all aspects of housekeeping and laundry operations
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
• Investigate complaints regarding housekeeping service and equipment and take corrective action. Works cohesively with property leadership to ensure guest satisfaction levels exceed expectations and monitor trends for continuous improvements.
• Oversees administrative support and processes for team efficiency, including room management, inventory management, and procurement/vendor management.
• Conducts regular walk-throughs, inspections, and quality checks to drive adnce to standards
• Provides effective communication to teams and support functions to ensure operational effectiveness, priorities, and proactive measures
• Works cohesively with the Chief Engineer (maintenance and related areas) for special projects, capital improvements, property safety, preventative maintenance procedures, and other quality and safety standards.
• Acts as liaison for property safety programs, ensuring compliance with the hotel's safety and security programs related to HazMat, MSDS, OSHA, and other related programs.
• Examines the building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to management
• Issues supplies and equipment to workers
• Ensure the property is always clean, orderly, well-manicured, and guest-ready
• Performs other duties as assigned
• Provides regular and reliable attendance

WHAT YOU BRING

• High school diploma or GED equivalent
• Two to five years of experience in housekeeping in the hospitality industry or a related role
• 3+ in a supervisory or leadership role

WHAT IT TAKES

(PHYSICAL

REQUIREMENTS

): While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee is frequently required to climb or balance. The employee is occasionally required to talk or hear. The employee must often lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The hospitality environment is fast-paced, and you may sometimes be required to cover or assist with tasks/job functions outside of the job you were hired for. We need each of our team members to have an All-Hands-On-Deck mindset. You may be tasked with other functions and are expected to complete those tasks with the same enthusiasm and dedication as scheduled with your regular job duties. Ready to make waves with us? today and let's create unforgettable experiences together!