Bilingual Maid Service Manager / Field Operations Manager (3+ Yr Experience)

Bilingual Maid Service Manager / Field Operations Manager (3+ Yr Experience) The Maids of Minneapolis & St Paul Minneapolis, MN Job Details Full-time $57,000 - $68,000 a year 18 hours ago Benefits Paid holidays Company car Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Qualifications Janitorial experience Spanish Management English Driver's License Supervising experience Cleaning Customer complaint resolution Full Job Description The Maids is a leading residential cleaning company seeking a bilingual (English/Spanish) Cleaning Team Manager to help lead and grow our residential cleaning teams from our office locations in St Louis Park (Minneapolis) and St Paul. We service a good portion of the metro area and always have a variety to keep our days interesting! We are a family-owned business, and we work together to help each other while also having fun at work. Lead Teams Support Staff Deliver Outstanding Service Bilingual Cleaning Team Manager This is a leadership role for someone who enjoys motivating people, building team culture, solving problems, and delivering outstanding customer experiences in a fast moving environment. If you're looking for more than just a job and being a key part of a great team, apply today!

Bilingual Cleaning Team Manager Responsibilities:

Manage multiple cleaning teams of 4 people. Motivate and develop team leaders and house cleaners to deliver consistently outstanding customer service Open office daily, starting work at 7:40AM, alternating between both office locations. Maintain The Maids standard of quality through quality assurance inspections and training Drive results on key business performance metrics and use data to identify opportunities. Lead training of The Maids 22-Step Healthy Touch Deep Cleaning System for housekeeping Partner with owners and customer service team to determine staffing requirements and drive recruiting efforts Clean along with a team as required and needed Manage the customer relationship including the resolution of customer grievances and conflicts Recruit & hire new cleaning team employees, and conduct orientation, benefit explanation and safety training Conduct regular meetings including training and statuses with team leaders Foster a positive team culture environment with team recognition, celebrations, and a personal touch

Bilingual Cleaning Team Manager Qualifications:

Ability to motivate, develop and direct people Valid driver's license is required Ability to commute to both office locations Supervisory experience required, prefer 2-3 years Bilingual (English/Spanish) skills are required Superior customer service and interpersonal skills Ability to prioritize multiple tasks for maximum staff effectiveness and customer service goals Knowledge of business and management principles involving leadership and coordination of people and resources Experience in house cleaning, housekeeping, janitorial work, or service industry is a plus

Bilingual Cleaning Team Manager Benefits:

Monday to Friday normal daytime schedule - No Nights or Weekends! Small office environment with colleagues and owners that care about you Competitive wages and benefits Performance-based bonus compensation beyond salary Hands-on field training at all levels Fun, friendly team environment Paid Holidays and Paid Time Off Transportation provided from a central office location to all job sites using company car

Interview Process:

Position is available as immediate hire Resume review Phone or Video Interview In-Person Interview Potential Offer! Ready to grow in your career and be a valuable contributor to improving the lives of our staff and clients every day, apply today!

Job Type:

Full-time Pay:

$57,000.00 - $68,000.00 per year

Benefits:

401(k) Company car Dental insurance Health insurance Opportunities for advancement Paid time off Application Question(s): Are you able to work Monday to Friday starting at 7:40AM through the end of the team workday? Are you willing to commute daily to BOTH the St Louis Park, MN office, and the St Paul, MN office depending upon needs of the day?

Experience:

Management:

3 years (Required)

Language:

English (Required) Spanish (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person