Hotel Housekeeping Supervisor

Pay Rate:

$22.50 an hour with $2.00 an hour additional shift differential on

Saturday and Sunday SUMMARY:

To oversee the day-to-day Hotel Housekeeping operations. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Receive staff feedback, follow up and notify management of concerns Complete weekly payroll and track work incentives for additional rooms cleaned Order supplies and guest amenities and complete monthly linen inventory Inventory, record and secure lost and found items Assist staff as needed, including cleaning hotel rooms

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification Required:

High School Diploma/GED or equivalent experience 2 years supervisory experience

Skills Required:

Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent written, verbal and interpersonal communication skills

Abilities Required:

Ability to work fast and efficiently and complete multiple tasks under pressure while keeping good communication flow with other supervisors and Room Inspectors Ability to follow established dress code policies and practice good personal hygiene Ability to meet deadlines Ability to learn appropriate chemical usage and proper equipment usage Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to control labor costs Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

Treasure Island guest service training Bloodborne Pathogens training Effectively Handling Harassment training Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8+ hours Must have a good sense of balance, and be able to bend, kneel and stoop Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 50 pounds infrequently Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed throughout the hotel including exposure to heat and fumes such as cigarette smoke and cleaning chemicals; May require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally overtime may be required Occasionally must deal with angry or hostile individuals