Hotel Housekeeping Manager

SUMMARY:

Responsible for assigning and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working supervisor position

DESCRIPTION DETAIL

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department. "Breaks out the house" with room disbursement with the number of attendants available. Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates. Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers. May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees. Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards. Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor. Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction. Reports needed repairs of unsafe conditions to supervisor. Responsible for all QA documentation for the Housekeeping and Laundry Departments. Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. Ensures all associates comply with safety policies, and report injuries in a timely manner

SKILLS:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. Ability to communicate effectively verbally and in writing and good telephone skills. Ability to work in a fast-pace, high-energy and demanding work environment. Good knowledge of hotel operations or ability to learn quickly. Good supervisory skills Ability to work as a team player with all levels of associates. Dedicated, hard-working, self-motivated. Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details. Flexibility to adjust work priorities as necessary. Basic computer knowledge; ability to print reports and implement current room status. Practice safety standards at all times.

BACKGROUND CHECK REQUIRED

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Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

Health insurance Paid time off

Experience:

Manager/Supervisor:

1 year (Required)

Work Location:

In person