Holiday Inn Express, Kitty Hawk, NC-Housekeeping Manager

Holiday Inn Express, Kitty Hawk, NC The Holiday Inn Express, Kitty Hawk, NC is searching for a highly talented Housekeeping Manager to join our hotel.

Compensation:

$21.00 per hour plus annual incentive bonus and competitive benefit plan! If you are seeking to join a company that

TRULY CARES

about YOU - Join our team today ! We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched guest service expertise, hands on leadership skills and a desire to grow your career in hospitality to apply for the Housekeeping Manager position at the Outerbanks. Our team wouldn't be complete without you!

How You'll Be Rewarded:

A chance to learn something new every day in a fun, friendly work environment! Health Benefits; Medical, Dental and Vision Paid Time Off Employee Assistance Program Company Paid Short Term Disability, Life Insurance and Accidental Death Affordable and Optional Long-Term Disability and Supplemental Life Insurance Company Matched 401K Health Care Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account Legal Resources Associate Travel Discounts per

Brand Guidelines Associate Referral Bonus Program What You Will Bring To This Role:

This position will report directly to the General Manager of the hotel. The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department is an attentive, friendly, efficient and courteous discipline. The Housekeeping Manager will provide all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Some of Your Responsibilities Would Be:

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Coastal Hospitality policy, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Coastal Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all Risk Management standards (MSDS, HazComm, etc.). Ensure that guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Conduct Housekeeping interviews as required and follow hiring procedures according to Coastal Hospitality procedures. Ensure training and/or re-training of Housekeeping personnel are timely, thorough and complete. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis Ensure that public areas, guest rooms and back-of-house areas are cleaned to standards. Maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Conducting monthly and quarterly Housekeeping inventories on a timely basis Ensure guest privacy and security through correctly following Holiday Inn Express procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housekeeping Aides. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the room status report and resolve any discrepancies. Review Housekeeping staff's worked hours for payroll compilation. Prepare employee schedules according to business forecast, payroll budget guidelines and productivity requirements. Maintain procedures regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days Monitor out-of-order Must maintain constant communication with Front Office and Engineering Monitor and act on special requests as needed, VIPs, special needs rooms, etc. Maintain and monitor "Lost and Found" procedures and policies according to best practices Maintain key control system for house keys. Focus the Housekeeping Department on their role in contributing to the Guest Service Index (G.S.I.).

Minimum Qualifications:

Candidates must have excellent written and verbal communication skills. Previous hotel management experience required in Housekeeping. Preference given to candidates with branded hotel experience (i.e. IHG, Marriott, Hilton) Candidates must be willing to work a varied schedule that includes days, nights, weekends, and holidays. Physical requirements of the position include standing and/or walking for extended periods of time; bending, stooping, and reaching; pushing and pulling up to 100 lbs; and lifting up to 75 lbs.

Required Characteristics:

Well organized and detail oriented. Ability to work independently and with diverse groups of individuals. Display initiative, perseverance, and analytical skills. Highly developed communication skills. Professional and ethical in all situations. Excellent customer service skills. Quick learner with strong work ethic. Team player and ability to get along with others. Exemplary written and verbal communication skills.