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Executive Housekeeper
Job
Ellicott Development Company
Amherst, NY (In Person)
$45,760 Salary, Full-Time
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Job Description
Ellicott Hotels a division of Ellicott Development is looking for a Hotel Executive Housekeeper for one of our Amherst hotels to manage the housekeeping and laundry operation, to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
RESPONSIBILITIES
(To include but not limited to)- Oversee the day to day activities of the housekeeping department; including planning, scheduling and organizing work to ensure proper coverage.
- Anticipate internal/ external guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of the day.
- Perform scheduled routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby are clean and in good repair to meet guest satisfaction.
- Maintain positive internal/external guest relations at all times, while resolving any internal/external guest complaints, ensuring guest satisfaction. This includes responding to guest complaints and ensure corrective action is taken.
- Assist with the special needs and requests of repeat guests and members of frequency programs.
Job Type:
Full-time Pay:
$20.00- $24.