Job Description
Objective:
Achieve the highest level of guest satisfaction by providing efficient and superior guest service Job Summary:
The Executive Housekeeper is responsible for overseeing the housekeeping department to ensure exceptional cleanliness, organization, and guest satisfaction throughout the hotel. This includes managing room attendants, inspectors, laundry operations, and public space cleanliness while maintaining brand standards and operational efficiency. The ideal candidate leads by example, has a strong attention to detail, and fosters a positive, guest-focused work environment. Essential Functions and Responsibilities Inspect guest rooms, public areas, and back-of-house spaces daily to ensure cleanliness and adherence to brand and health standards. Enforce Home2 Suites by Hilton standards for cleanliness, linen care, room presentation, and guest supplies. Monitor laundry operations for efficiency, safety, and linen preservation. Maintain par levels and order supplies, linens, cleaning products, and equipment as needed. Track usage to control costs and prevent waste. Ensure staff follow safety protocols, including proper handling of chemicals and use of PPE. Enforce procedures related to key control, lost and found, and OSHA compliance. Report maintenance issues or hazards promptly. Respond promptly to guest concerns or housekeeping-related service requests. Collaborate with the front desk and maintenance teams to ensure rooms are ready and meet guest expectations. Take a proactive role in identifying and resolving recurring issues. Maintain cleaning logs, inspection reports, and performance records. Attend department head meetings and assist the General Manager with property-level projects. Supervisory Duties Hire, supervise, schedule, train, and evaluate housekeeping staff including room attendants, housepersons, inspectors, and laundry team. Maintain department staffing levels and ensure proper shift coverage. Conduct daily pre-shift meetings and promote team morale and service culture. Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner. The individual must be able to communicate effectively with coworkers and guests and have a neat appearance to represent hotel positively with guests. The individual must be punctual, have a good attendance record, and have reliable means of transportation to work. Availability to work early mornings, weekends holidays and to server as Manager on Duty when needed Position type and expected hours of work : This is a full-time position. The typical hours for this shift are 8am to 4:00pm. This position requires you to be on call as scheduled. Work Environment:
This job operates in a Hotel environment. Hotels can be a stressful environment that require frequent, pleasant communication with others, effectively deal with guests, and accept constructive feedback from supervisors. This job requires a person is able to change activity frequently and cope with interruptions. This role routinely uses cleaning chemicals and tools to clean guest rooms, public areas and food and beverage areas. Employees in this role are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals and a variety of different food items. Employee must follow all chemical MSDS guidelines. Work involves considerable exposure to steam, dirt, dust, fumes, bacteria and odors. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand for long periods of time; use hands to handle or feel or reach with hands and arms. Considerable repetitive motions of hands and wrists is required. The employee must frequently lift and/or move up to 20 or more pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required Education/Work Experience :
High school diploma or equivalent Minimum 2 years of hotel operations experience in housekeeping Familiarity with hotel safety standards and guest services protocols Preferred Education/Work Experience:
At least 1 year of supervisory or management experience in hotel housekeeping, preferably in an extended stay or select-service property. Proficiency in hotel property management systems Previous experience scheduling, hiring and onboarding staff Knowledge of OSHA regulations and best practices for sanitation and laundry operations. EEO Statement:
Home2 Suites by Hilton provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Home2 Suites by Hilton complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Home2 Suites by Hilton expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of employees to perform their job duties may result in discipline up to and including discharge. Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Job Type:
Full-time Benefits:
Dental insurance Employee discount Health insurance Life insurance Paid time off Work Location:
In person
