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Housekeeping Supervisor
Job
TownePlace Suites by Marriott Columbus Dublin
Dublin, OH (In Person)
Full-Time
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Job Description
Job description Hotel Housekeeping Supervisor The new TownePlace Suites Dublin is looking for the perfect person to drive 100% Guest satisfaction for Guests by supervising the hotel cleaning processes. You will be responsible for the overall cleanliness of the hotel. You must be very hands-on and willing to jump in whenever required. If you are a hard working, team oriented person, I hope to here from you soon. Indicators of Success Achievement of Guest satisfaction and loyalty goals Cleanliness of rooms Number and type of rooms cleaned each day Areas of Responsibility Creates 100% Guest satisfaction by providing genuine hospitality and by exceeding Guest expectations Communicates and demonstrates quality service to other employees Gives personal attention, takes personal responsibility and uses Teamwork when providing Guest service Listens, apologizes with empathy, finds a solution and follows through when resolving Guest problems Performs other duties as required to provide genuine hospitality Provides employees with the information needed to perform their job effectively Orients employees to the department and hotel and provides on-the-job training on job responsibilities Prioritizes and assigns work Provides feedback to the employee and General Manager on the employee's performance of job responsibilities Supervises Room Attendants in the cleaning of Guest rooms Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily Supervises the completion of short notice requests for rooms Prepares requests for replacement of furniture, fixtures, etc. and follows up to ensure completion of request Inspects all check-out/stay over rooms for adherence to Marriott's Brand Standards Monitors quality of rooms by conducting and documenting inspections of cleaned rooms Prioritizes special cleaning requests (i.e. VIP rooms, check-in, etc.) Ensures that linen closets are maintained as appropriate Verifies that carts are stocked, stored properly and closets are locked Complete inventories weekly