Assistant Manager - Environmental Services

JOB SUMMARY/PURPOSE

Assists the Environmental Services Manager by ensuring the efficient and effective delivery of quality services to our all customers. Provides a key role in the planning, organizing, and directing of all functions within the scope of the Environmental Services Department. Assumes the duties of the Environmental Services Department Manager in his/her absence.

DEPARTMENT DESCRIPTION

Environmental Services provides a professional, clean, safe, and sanitary environment for Samaritan Health Services in support of the health care mission. Services including cleaning and floor/carpet care, repairs, loans of tables/chairs and equipment, custodial services, linen distribution and waste removal.

EXPERIENCE/EDUCATION/QUALIFICATIONS

High school diploma or equivalent required. Associate's degree in Business preferred. Three (3) years experience in a directly applicable supervisory position or three (3) years as an Assistant Executive Housekeeper in a fully accredited hospital required. Certification by the International Executive Housekeepers Association preferred. Experience and/or training in computer applications required. Experience and/or training in housekeeping equipment such as vacuums, buffers, and other equipment required.

KNOWLEDGE/SKILLS/ABILITIES

Customer Service

• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Team Building
• Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Problem Solving
• Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Time Management
• Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Confidentiality
• Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Stress Tolerance and Self Control
• Ability to maintain patience and composure, control emotions, set clear boundaries and moderate high stress, difficult situations.

Ability to respond quickly and appropriately and to adjust actions as needed to best meet the needs of the department and facility.

PHYSICAL DEMANDS

Rarely (1

• 10% of the time) Occasionally (11
• 33% of the time) Frequently (34
• 66% of the time) Continually (67
• 100% of the time) WALK
• INCLINE LIFT (Floor to

Waist:

0

• 36") 40
• 60 Lbs LIFT (

Overhead:

54" and above) 20

• 40 Lbs KNEEL (on knees) CLIMB
• LADDER LIFT (Floor to

Waist:

0

• 36") 20
• 40 Lbs LIFT (Knee to chest: 24
• 54") 0
• 20 Lbs CARRY 2-handed, 0
• 20 pounds SQUAT Static (hold >30 sec) SQUAT Repetitive

ROTATE TRUNK

Sitting

ENTER & EXIT VEHICLE/MACHINERY STAND SIT WALK

• LEVEL

SURFACE CLIMB

• STAIRS LIFT (Floor to

Waist:

0

• 36") 0
• 20 Lbs LIFT (Knee to chest: 24
• 54") 40
• 60 Lbs LIFT (

Overhead:

54" and above) 0

• 20 Lbs CARRY 1-handed, 0
• 20 pounds

BEND FORWARD

at waist REACH

• Upward PUSH (40
• 60 pounds force) PULL (40
• 60 pounds force)

ROTATE TRUNK

Standing

MANUAL DEXTERITY

Hands/wrists

FINGER DEXTERITY PINCH

Fingers GRASP Hand/Fist PUSH (0

• 20 pounds force) PULL (0
• 20 pounds force) REACH
• Forward